Program supervisor Offres d'emploi - Mount Pearl, NL

SUMMARY

To process import/export shipments in cooperation with customer service group with high accuracy using proprietary forwarding systems to ensure operational excellence and high productivity. The main type of cargo is oversized and/or cross trade.

KEY DUTIES AND RESPONSIBILITIES

• Preparing, checking, and monitoring documentation of all project freight while entering all information in CW1 in a timely and accurate manner.
• Assist vendors to complete export formalities such as AES, B13, if required and within company established guidelines.
• Track and trace Air, Sea and trucking shipments online and with timely follow up with overseas partners and all related stakeholders and update systems accordingly.
• Preparing SOPs and follow up with overseas clients regarding KPIs compliance
• Communicate efficiently with all Stakeholders and ensure proper follow-up on shipments
• Conformity verification and proper management of shipments statuses and documentation all through the shipment cycle (from pre-booking to final delivery)
• Building and maintaining good relations with overseas partners, customers, co-workers, and management
• Monitor and respond promptly to all and specific incoming communications (clients and other business partners-domestic and overseas)
• Timely and accurate billing/ invoicing with the set standards
• Provide assistance when needed to improve products and services
• Other tasks and duties assigned from time to time by the immediate supervisor

Quality, Health & Safety:

• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• Education in supply chain logistics, international transportation, business administration, or a related field of study.
• Minimum 2 to 5 years of industry experience
• Experience with all modes of transport (air/ocean/trucking) and be well versed handling oversized shipments
• CIFFA certificate, an asset
• Project experience, an asset
• Dangerous Goods Certification, an asset
• Energy sector and industrial project experience, an asset

Skills and Competencies

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Be authentic, approachable, open, and honest
• Understanding of business principles and language, incl. the fundamentals of finance and profitability
• Business administration competence
• Excellent Sales and negotiation skills
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Advanced knowledge of Microsoft® Office Suite
• CargoWise experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Occasional travel may be required
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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DSV does not use AI to screen candidates during the recruitment process