Program manager • hudson qc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
Please note that successful candidates will be required to offer and maintain mobility between the branch locations listed in the "Job Available at Other Locations" section of this job posting.As p... Voir plus
Conformément à cet objectif, chaque programme d'avantages sociaux a été soigneusement conçu.Ces avantages comprennent les congés, tels que les vacances et ... Voir plus
CoreFactor is searching for a Project Manager on a full-time/permanent basis for a client located in Vaudreuil-Dorion, Quebec.This position is hybrid and requires the successful incumbent to travel... Voir plus
Advisory services, Commercial banking .Montreal, Saint-Laurent, Vaudreuil-Dorion .A career as Manager, Financing Solutions in the Commercial & Private wealth management 1859 team means working ... Voir plus
Canadian destination for plus-size fashion.As champions of body acceptance and size inclusivity, we stand as dedicated partners and advocates for our customers.We empower women to be fearless and e... Voir plus
Please note that successful candidates will be required to offer and maintain mobility between the branch locations listed in the "Job Available at Other Locations" section of this job posting.As p... Voir plus
Maverick Currencies is a proprietary trading firm that has been funding and developing traders since 1997.We provide capital, structured training, and ongoing mentorship — so you trade our mo... Voir plus
Vortex Strategy & Recruitment is actively seeking a CPA, Auditor for our client, a well-established provincial accounting firm.The position is located at the Brossard office.The successful candidat... Voir plus
Are you known for forming long-lasting relations with your clients? Do you quantify continuous referrals from satisfied clients as a key measure of success? If so, then get on board for the positio... Voir plus
Responsable de la coordination et de la direction de la production de denrées alimentaires pour les services alimentaires et le service de traiteur.Diriger les opérations quotidiennes de production... Voir plus
Charles River (22022 Trans-Canada Highway West, Senneville, Québec H9X 3R3).Mise en place (food setup and prep).Welcome customers and provide excellent customer service.Ensure quantities are respec... Voir plus
Depuis 40 ans, XTL est une entreprise familiale.Avec une croissance régulière dans notre histoire et un avenir prometteur, nous donnons la priorité à nos employés et favori... Voir plus
Chemical and pharmaceutical company.Conduct clinical or laboratory studies to test, evaluate and screen drugs, pharmaceuticals and nanoparticles used in biomedical applications.Monitor and compile ... Voir plus
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies.When you join our family, you will have a significant i... Voir plus
Heures de travail: 35 to 40 hours per week.Secondary (high) school graduation certificate.Plan or adjust routes based on changing conditions, using computer equipment, global positioning systems (G... Voir plus
Our client in the West Island is looking for a dedicated and proactive Leasing and Property Manager to join their organization.Reporting to the Director of Property Management, the ideal candidate ... Voir plus
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering ... Voir plus
Donnez un nouvel élan à votre carrière.Poste permanent à temps plein | Quarts de jour seulement | Formation rémunérée | Possibilités d’avancement.Vous souhaitez faire le saut vers une carrière offr... Voir plus
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
){kind=logo}
