Program analyst Offres d'emploi - St. John's, NL

Job Description

Job Description: Senior Business Analyst – ACMS Project (Level 2)

Client: Office of the Chief Information Officer (OCIO), Government of Newfoundland and Labrador

Project: Apprenticeship & Certification Management System (ACMS)

Location: 40 Higgins Line, St. John’s, Newfoundland and Labrador

Work Arrangement: Hybrid – candidates must be available to work in St. John’s, combining onsite and remote work as required

Contract Duration: November 16, 2026 – March 31, 2027, with potential for extension

Work Schedule: 5 days per week, 7 hours per day (35 hours per week)

Project Overview

The Office of the Chief Information Officer (OCIO), Government of Newfoundland and Labrador, is seeking an experienced Senior Business Analyst to support its Apprenticeship & Certification Management System (ACMS) project within the Design & Delivery Branch.

ACMS is an end-to-end modernization initiative for the Apprenticeship and Trades Certification Division (ATCD). The system will support skilled trade workers and occupations throughout the certification lifecycle, including registration, employment and training management, and final certification. It will also provide a self-service online portal for employers, training institutes, apprentices, pre-apprentices, trade qualifiers, journeypersons, power engineers, and blasters.

The project is replacing legacy AIMS system capabilities through an agile release approach. The solution uses .NET Framework 8, a new Oracle database, and APEX reporting, with the next release scheduled for February 2027.

Key Responsibilities

1. Business Analysis and Requirements Gathering

• Lead the validation of departmental business processes, business needs, and functional requirements.
  
• Plan, facilitate, conduct, and document requirements-gathering and business-process validation workshops, meetings, and stakeholder interviews.
  
• Develop and document statements of requirements for considered alternatives.
  
• Analyze functional requirements to identify information flows, procedures, decision flows, and business rules.
  
• Validate proposed solution designs from a business perspective.
  
• Identify candidate business processes for redesign, prototype potential solutions, assess trade-offs, and recommend an appropriate course of action.
  
• Identify required modifications to automated business processes.
  

2. Business Process Analysis and Documentation

• Evaluate existing procedures and methods and document relevant database content, data structures, and application subsystems.
  
• Develop data dictionaries and document business and system requirements.
  
• Define and document interfaces between manual and automated operations, application subsystems, external systems, and existing and new systems.
  
• Develop and maintain business process models, workflows, use cases, user stories, requirements documents, and fit-gap analyses.
  
• Prepare user guides for new and enhanced system functionality.
  

3. System Integration and Configuration Support

• Work with the client and technical teams to support configuration of the new system according to business requirements.
  
• Support the definition and validation of user security settings and access requirements.
  
• Identify and document integration requirements, system interfaces, and dependencies.
  
• Identify reporting needs and support the development of ad hoc or customized reports required by the client.
  
• Collaborate with OCIO teams and departmental stakeholders to ensure the solution meets operational and business needs.
  

4. Data Migration and Validation

• Guide and assist business stakeholders with data cleansing and data conversion activities.
  
• Support data migration by identifying gaps between existing and new data structures.
  
• Document data migration rules, source-to-target mappings, and data validation requirements.
  
• Work with technical and business teams to validate migrated data and support data quality activities.
  

5. Testing and Quality Assurance

• Establish acceptance test criteria in collaboration with the client.
  
• Develop test cases and scenarios to validate documented business and functional requirements.
  
• Support and execute initial testing activities.
  
• Organize and conduct functional testing of the system.
  
• Identify, document, prioritize, and track defects or bugs.
  
• Collaborate with project team members to investigate and resolve testing issues.
  
• Support release readiness by validating that implemented functionality meets approved requirements.
  

6. Change Management and Training

• Work closely with business representatives to support the development and implementation of business-process changes.
  
• Identify impacts arising from new or enhanced system functionality.
  
• Assist in developing training materials based on business processes, system usage, and different user categories.
  
• Support user training and the adoption of updated business processes and system functionality.
  

7. Project Governance and Deliverables

• Follow OCIO's established methodologies and applicable Project Management Lifecycle (PMLC) requirements.
  
• Prepare, maintain, and finalize project documentation and standard project artifacts.
  
• Work under the direction of the Project Manager and/or Delivery Manager.
  
• Collaborate with the client department, OCIO branches, technical teams, and other stakeholders.
  
• Complete additional project-related tasks and deliverables required to support successful project execution.
  

Requirements

Mandatory Qualifications and Experience

• Minimum of 7+ years of relevant Business Analysis experience, consistent with the Level 2 requirement.
  
• Demonstrated experience gathering, analyzing, validating, documenting, and managing business and functional requirements.
  
• Experience facilitating stakeholder workshops, meetings, interviews, and requirements-validation sessions.
  
• Proven ability to analyze business processes, identify improvement opportunities, and document workflows, use cases, business process models, and requirements.
  
• Experience analyzing functional requirements, information flows, procedures, decision flows, and system interfaces.
  
• Experience documenting data structures, developing data dictionaries, and defining interfaces between systems and operational processes.
  
• Experience establishing acceptance criteria, developing test cases, executing or supporting functional testing, and managing defects.
  
• Experience supporting data cleansing, data conversion, migration mapping, and data validation activities.
  
• Experience supporting system implementation, configuration, business-process changes, and user training.
  
• Strong stakeholder engagement, facilitation, analytical, documentation, and communication skills.
  
• Ability to work collaboratively with business stakeholders, project managers, delivery managers, and technical teams.
  
• Ability to work in a hybrid arrangement in St. John's, Newfoundland and Labrador.
  

Key Deliverables

The successful candidate will be responsible for preparing and maintaining deliverables that may include:

• Business and functional requirements documents.
  
• Statements of requirements and requirements traceability documentation, as applicable.
  
• Business process models, workflows, and use cases.
  
• User stories and fit-gap analyses.
  
• Data dictionaries and system-interface documentation.
  
• Data migration rules, source-to-target mappings, and validation requirements.
  
• Functional test cases, acceptance criteria, test execution results, and defect documentation.
  
• System configuration and reporting requirements.
  
• Change-management documentation and user-training materials.
  
• User guides for new and enhanced system functionality.
  
• Other project artifacts required under the OCIO Project Management Lifecycle.
  

Work Environment and Conditions

• Standard work week: 35 hours.
  
• Standard government core hours: 8:30 a.m. to 4:30 p.m.
  
• The resource must follow the Government of Newfoundland and Labrador holiday schedule.
  
• Any deviation from standard work policies requires prior approval from OCIO Management.
  
• The assignment requires a combination of onsite and remote work in St. John's; remote-only arrangements are not acceptable.
  
• Candidates must be available for the full assignment period and potential extension, subject to project requirements.
  

Application and Submission Requirements

Interested candidates should submit an updated resume that clearly demonstrates the required experience and relevant project accomplishments.

For each relevant project or assignment, the resume should identify:

• Project purpose and scope.
  
• Project dates and organization type.
  
• Candidate's role and responsibilities.
  
• Duration of the candidate's assignment and percentage of time allocated.
  
• Specific tasks performed and deliverables completed.
  

A completed MSP Resource Requisition Qualification Matrix is also required, in addition to the resume. Candidates must achieve an overall score of at least 70% on the resource qualification evaluation to be considered.

Ideal Candidate Profile

The ideal candidate is a senior-level Business Analyst with strong requirements engineering, business-process modelling, stakeholder facilitation, system implementation, data migration, and functional testing experience. The candidate should be comfortable translating complex business needs into clear documentation, supporting an agile modernization initiative, and coordinating across business and technical teams to deliver reliable system functionality.

Experience supporting enterprise application modernization, workflow redesign, system integration, reporting, and data migration would be particularly valuable for the ACMS project.

Requirements
Mandatory Qualifications and Experience Minimum of 7+ years of relevant Business Analysis experience, consistent with the Level 2 requirement. Demonstrated experience gathering, analyzing, validating, documenting, and managing business and functional requirements. Experience facilitating stakeholder workshops, meetings, interviews, and requirements-validation sessions. Proven ability to analyze business processes, identify improvement opportunities, and document workflows, use cases, business process models, and requirements. Experience analyzing functional requirements, information flows, procedures, decision flows, and system interfaces. Experience documenting data structures, developing data dictionaries, and defining interfaces between systems and operational processes. Experience establishing acceptance criteria, developing test cases, executing or supporting functional testing, and managing defects. Experience supporting data cleansing, data conversion, migration mapping, and data validation activities. Experience supporting system implementation, configuration, business-process changes, and user training. Strong stakeholder engagement, facilitation, analytical, documentation, and communication skills. Ability to work collaboratively with business stakeholders, project managers, delivery managers, and technical teams.