Program analyst Offres d'emploi - Kitchener, ON

We are seeking a Senior Project Manager to lead the delivery of a complex, multi-workstream claims and operations implementation in partnership with an external vendor (Xodus). This role will be responsible for the end-to-end orchestration of a multi-track program, ensuring successful execution from initial discovery through to go-live and production readiness.

The successful candidate will operate within a vendor-led delivery model, providing strong execution leadership, structured governance, and clear, executive-level reporting. This is a hands-on delivery role requiring a strong operator who can drive outcomes across multiple concurrent workstreams, manage interdependencies, and ensure alignment between technology, operations, and customer experience objectives.


Job title: Senior Project Manager

📅 Duration: 9-month contract

Hybrid position

Advantages
Work-Life Balance

Work Model: Hybrid

Team Culture: Be part of a great team known for its strong sense of community.

Responsibilities

1. End-to-End Program Delivery

Lead and coordinate multiple concurrent workstreams to ensure integrated and timely delivery, including:

Discovery and requirements definition
Customer and marketing communications
System configuration and development
Claims operations and assistance model design and implementation
Production readiness and go-live execution
Ensure all workstreams are aligned to a single integrated delivery plan, with clear milestones, dependencies, and outcomes.

2. Vendor Management & Accountability

Act as the primary day-to-day interface with Xodus, ensuring strong partnership and accountability
Monitor vendor performance against agreed scope, deliverables, timelines, and milestones
Proactively identify and escalate risks, delays, or performance gaps
Translate contractual commitments (SOW) into clear execution plans and measurable deliverables
Ensure effective coordination between vendor teams and internal stakeholders

3. Execution Governance

Establish and maintain strong program governance to support disciplined execution:

Develop and manage an integrated delivery plan across all workstreams
Track and manage cross-functional dependencies and sequencing
Maintain risk, issue, and decision logs, with clear ownership and escalation paths
Drive a structured weekly execution cadence, including status reporting and milestone tracking
Ensure transparency of delivery status, risks, and mitigation plans across stakeholders

4. Operational Readiness

Ensure the organization is fully prepared for go-live and ongoing operations:

Oversee development and implementation of claims handling processes
Support creation of standard operating procedures (SOPs), documentation, and job aids
Coordinate development of training materials and readiness plans
Ensure alignment between system capabilities and operational processes
Validate readiness across operations, vendor delivery, and customer experience prior to launch

5. Executive Reporting & Stakeholder Management

Prepare clear, concise updates for senior leadership (COO/GM level)
Provide forward-looking insights on delivery risks, dependencies, and readiness
Support governance forums and decision-making processes
Develop and maintain go/no-go frameworks and readiness assessments
Ensure cross-functional alignment across operations, technology, and business stakeholders

Qualifications
CANDIDATE PROFILE DETAILS
Degree/Certifications Required:
•Bachelor’s degree in Business, Technology, Engineering, or related field
•PMP, or equivalent project/program management certification

Years of Overall Experience:
•9+ years of project/program management experience

Candidate Background:
•Experience in insurance, claims, or financial services
•Background in vendor-led delivery environments
•Consulting experience (Big 4 or equivalent) is an asset
•Experience with claims operations setup, transformation, or outsourcing models
•Exposure to assistance/case management operations and customer communication platforms (telephony, digital, chatbot)

MUST-HAVE Hard Skills:
•End-to-end program delivery management across multi-workstream initiatives
•Strong vendor management and experience working within vendor-led delivery models
•Program governance, including risk/issue management, dependency tracking, and executive reporting


Summary
To Apply: If you are a professional looking to join a dynamic team, please apply directly with your resume to be considered for this opportunity.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.