Process server • waterloo on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
At Mawari we believe the next iteration of the internet will be delivered to XR devices.It represents a fundamental and pivotal change on how we work, socialize and learn today.To power the next ge... Voir plus
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years.The places we go, the elements we brave, the pr... Voir plus
Descartes Unites the People and Technology that Move the World.The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combinin... Voir plus
Our client is seeking an experienced.This role is ideal for an Accounts Payable professional who thrives in a high-volume environment, can quickly adapt to established processes, and is comfortable... Voir plus
Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc.Teledyne Digital Imaging's products are... Voir plus
Are you enthusiastic about working in a fun and fast-paced environment? Do you enjoy providing excellent Hospitality with a smile?.We are looking for highly skilled individuals who are motivated an... Voir plus
Aspira Doon Village Retirement Living (Kitchener, Ontario).Schedule: mostly evenings - 4:pm-7:30pm .At Sienna you won’t just fill a position; you will build lasting relationships with residents who... Voir plus
Page(), pageData: pageData, onMessage: onMessage, classModifier: classModifier } } -->.PageDisplayBoxed}, class: classWithModifier ">.Dat... Voir plus
Communities everywhere share the need for clean water.And as they work to meet that need, they’re facing new, more complex challenges every day.Our water professionals collaborate to contribute inn... Voir plus
Are you a hands-on IT leader passionate about building secure, scalable, and resilient technology environments? We are seeking a strategic and technically strong.Manager, IT Infrastructure & Cyber ... Voir plus
Project Manager, Product & Process Improvement.Kitchener, ON, Canada – Hybrid (3 days onsite, 2 days remote).The Project Manager, Product & Process Improvement is responsible for solving product an... Voir plus
We are seeking a dedicated and detail-oriented member to join our dynamic BSC Application Processing and Support team.In this role, the candidate will be responsible for accurately entering, updati... Voir plus
We are seeking a Process Transformation Consultant to play a critical role within the Group Benefits (GB) Process Transformation team, with dedicated accountability for driving large‑scale, measura... Voir plus
Join us at Manulife and be part of a high performing engineering team in our Waterloo, ON Office, where your expertise directly contributes to our technological success.In this role, you’ll have a ... Voir plus
Join our Manulife Bank Technology Team!.We’re looking for a Software Engineer with strong Java and cloud experience to help design, build, and support scalable business applications.In this role, y... Voir plus
At our Seniors Living homes, we pride ourselves on creating a warm and welcoming culinary atmosphere with fantastic food.If you were working for us as a Dietary Aide, here are some of the things yo... Voir plus
This posting is for an existing vacancy.At Sienna you won’t just fill a position; you will build lasting relationships with residents who call Aspira their home.Join us in a role where knowing each... Voir plus
Modern Workplace & Cloud Operations Administrator.Tier 3 operational role responsible for ensuring the stability, security, and efficiency of Microsoft 365, Intune-managed endpoints, Azure Virtual ... Voir plus
We are looking to hire a Live-in Building Manager in the Kitchener/Waterloo area.This is a full-time position that would be a great fit for someone who likes to keep active and engaged.Ensure clean... Voir plus
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
