Process server • kingston on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
Come join us and become part of the greatest growth story to ever be told in the fitness industry.Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment whi... Voir plus
AFIMAC Canada is seeking experienced 2nd Class Powerhouse Engineers for an upcoming,.This position will require you to work 12 hour shifts, 5-7 days per week when assigned to a project.Hotel Accomm... Voir plus
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and ... Voir plus
Cataraqui Heights Retirement Residence is now accepting resumes for the position of:.As the Dishwasher you would be responsible for all washing of dishes, cutlery, pots and pans, and/or other kitch... Voir plus
The Natural Color Expansion is here!! We are adding to our team!! Come join the skilled team at Sensient Technologies.We are collaborative and hard working.We solve tough problems and will be bette... Voir plus
GROUP FITNESS INSTRUCTOR TRAINEE.When applying for this position, please upload a copy of any certifications, including CPR.If you are selected to move forward, the next stage may include a live or... Voir plus
At Jack Astor’s it’s all about personality, yes, we’re all about a.Jacks is about being ourselves.In your role, you will consistently provide our guests with.We will prepare and support you for suc... Voir plus
Job Title: Retail Warehouse & Production Associate .Applications are accepted on an ongoing basis to fill new positions and openings as they become available.As one of the largest for-profit thrift... Voir plus
Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Voir plus
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Voir plus
At Alstom, we understand transport networks and what moves people.From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility... Voir plus
The bridge team works collaboratively with our divisional team across.Leading in producing engineering products for bridge rehabilitation and new design projects from concept through construction t... Voir plus
Join Trevor Frances Recruitment.At Trevor Frances Recruitment, we believe great recruitment is about building relationships, creating exceptional candidate experiences, and helping businesses grow ... Voir plus
Huawei Canada has an immediate 12-month contract opening for a Research Engineer.The Centre for Software Excellence Lab conducts pioneering research in software engineering, focusing on next-genera... Voir plus
We're seeking an energetic and customer-focused Sales Associate to join our retail team.The ideal candidate will provide exceptional customer service while supporting store operations and maintaini... Voir plus
This posting is for an existing opening.Inspect all machined and fabricated jobs to ensure compliance with drawing, process and customer specifications.Monitor in-process jobs throughout the shop t... Voir plus
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent custo... Voir plus
Apply here to complete a short video-based interview & upload your resume: https://www.At Spark, we're on a mission to make a difference in the way community healthcare is done.As a leadin... Voir plus
Are you a hands-on leader who knows how to keep people organized, work moving, and details from falling through the cracks? First Onsite is hiring several Commercial Superintendents to join our Tra... Voir plus
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
){kind=logo}
