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Job Description
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability..
This role is responsible for providing automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, .
Primary Responsibilities
- Best in class customer service and DIY issue resolution
- Provide positive selling experience for all DIY customers including walk-in, on-line orders and phone
- Achieve personal / store sales goals and service objectives
- Manage DIY services including testing.
- Ensure high standards of customer service and store appearance standards
Secondary Responsibilities
Success Factors
Essential Job Skills Necessary for Success as a Retail Parts Pro
Physical Demands
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 50 pounds and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions. The employee is also occasionally exposed to moving mechanical parts.
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