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Cisco Voice SME – CUCM & Contact Center (UCCX)

Astra North Infoteck Inc.Montreal, QC, ca
Temps plein

Lead design, implementation, and optimization of Cisco UC solutions (CUCM, Unity, IMP, UCCX).Troubleshoot complex voice, video, and collaboration issues.Manage call routing, dial plans, SIP trunks,...Voir plus

testtes

Talent Post5800 Rue Saint-Denis #603, Montreal, QC, H2S 3L5
Temps plein

Lorem Ipsum is simply dummy text of the printing and typesetting industry.Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type...Voir plus

Occupational Therapist/Owner

JobsMediaMontréal, QC, CA
Temps plein +1

You are an Occupational Therapist who wants to go beyond clinical practice and play a strategic role.If you have the natural leadership to mobilize a team, the expertise to optimize post-surgical o...Voir plus

Manager, Enterprise Risk Management & Non-Financial Resilience

Corporation Canadienne de Compensation de Produits DérivésMontreal,de, av. des Canadiens,Montreal
Temps plein

Venture outside the ordinary - TMX Careers.The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations ...Voir plus

Partenaire d'Affaires, Ressources Humaines | Human Resources Business Partner

Valsoft CorporationMontreal, QC, CA
Temps plein
Quick Apply

Helios Software Group is looking for a Human Resources Business Partner to join the team in Montreal.Helios Software Group acquires established vertical market software companies and supports them ...Voir plus

Drivers, Full time

Intramodal Solution IncPointe-Claire, Québec, Canada
Temps plein

Procure pick up and deliveries to and from various points of entry including: ports, railways and customers.Perform pre and post-daily inspection of equipment.Fill out the related documentation to ...Voir plus

Gérant(e) de magasin

Groupe RPPointe-Claire, Canada
Temps plein

Responsable de l'ensemble de l'expérience client dans le magasin ;.Superviser, encadrer et former les vendeurs dans le cadre d'une approche professionnelle et collaborative ;.Partager une excellent...Voir plus

Remote Canada Post Representative (Calls & Chat) – Bilingual

Nordia Inc.Montreal, QC
Télétravail
Temps plein

Every day, thousands of NQX representatives deliver solutions and build trust with our professional partners' clients across Canada.As a Canada Post Representative, you’ll have the opportunity to w...Voir plus

 • Offre sponsorisée

Post-Production Coordinator

Nuovo PhotographyMontreal, QC, CA
Temps plein
Quick Apply

Nuovo Artistic Studios is the premier destination for all things self-love.A by-women company and one of the largest artistic photography companies in North America, Nuovo is on a mission to empowe...Voir plus

Partenaire d'affaires HR

Trane TechnologiesMontreal, Quebec, Canada
Temps plein

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet ...Voir plus

 • Offre sponsorisée

ana looking for a babysitter or nanny in Montreal

SitlyMontreal, CA
Temps partiel

Hi I am looking for babysitter who knows how to take care of 1yr old boy.Willing to work on weekends and on evenings post garderie and gring my son from garderie ( at walking distance) when needed.Voir plus

Researcher - LLMs

Huawei Technologies Canada Co., Ltd.Montreal, Quebec, CA
Temporaire

Huawei Canada has an immediate 12-month contract opening for a Researcher.Founded in 2012, the Noah’s Ark lab has evolved into a prominent research organization with notable achievements in academi...Voir plus

eDiscovery Associate

Mc Carthy Tetraults Toronto Montréal
Permanent

McCarthy Tétrault LLP seeks a highly-motivated associate to join our eDiscovery team.The ideal candidate will have the following professional qualifications:.Between 3-5 years of post-call experien...Voir plus

Product Marketing Manager

MatroxDorval, QC
Temps plein
Quick Apply

Matrox Video is a leading developer of video solutions for broadcast, post-production, and streaming markets.We are seeking a highly motivated and creative Product Marketing Manager to join our dyn...Voir plus

Infirmier(ère) Préadmission - Suivi pré-Op & post-Op / 100% télétravail)

Centre de Chirurgie Westmount SquareWestmount, QC, CA
Télétravail
Temps partiel +1

L'infirmière de préadmission coordonne l'évaluation préopératoire des patients pour assurer une préparation optimale des patients aux interventions chirurgicales et endoscopiques en conjonction ave...Voir plus

Monteur Audio Freelance / Freelance Audio Editor

SideMontreal, QC, CA
Temps plein
Quick Apply

Titre: Monteur Audio Freelance.En tant que Monteur Audio Freelance, vous jouerez un rôle clé dans le processus de post-production.Dans ce rôle, vous effectuerez diverses tâches techniques et admini...Voir plus

Chef Physiothérapeute

RecrutementMontréal, QC, CA
Temps plein

Une opportunité unique pour un professionnel avec du leadership qui souhaite structurer un département, guider une équipe et contribuer à l’excellence des soins.Envie d’avoir un réel impact et de f...Voir plus

Freelance English into Tamil (Malaysian/Singapore) Life Science Translator

TransPerfectMontreal, QC, CA
Temps plein

Linguists are key players at TransPerfect.Your particular language skill and subject matter expertise will allow you to create and finalize the end product before it goes to the client.Under the gu...Voir plus

Technicien(ne) en santé animal

Hôpital Vétérinaire Métro Ibervillemontreal
Temps plein +1

Poste à temps plein prioritaire — temps partiel possible.Horaire fixe de jour : lundi → jeudi 9 h-17 h | vendredi 9 h-15 h.IDEXX complet, radiographie numérique (incluant dentaire), monitoring anes...Voir plus

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Cisco Voice SME – CUCM & Contact Center (UCCX)

Cisco Voice SME – CUCM & Contact Center (UCCX)

Astra North Infoteck Inc.Montreal, QC, ca
Il y a 17 jours
Type de contrat
  • Temps plein
Description de poste
Location: Montreal
Hybrid

Lead design, implementation, and optimization of Cisco UC solutions (CUCM, Unity, IMP, UCCX). Troubleshoot complex voice, video, and collaboration issues. Manage call routing, dial plans, SIP trunks, gateways, and voice gateways (CUBE). Ensure high availability, performance, and security of voice infrastructure. Perform upgrades, patches, and migration activities. Work with cross functional teams during

Experience in deploying, managing & supporting Cisco IP telephony and Cisco Contact cCenter Express UCCX environment.

• Provide post-migration technical support and incident resolution for users.
• Manage complex issues by engaging with Cisco Technical Assistance Center (TAC) and other Vendors.
• Act as the Subject Matter Expert (SME) for Cisco IP Telephony, serving as the Internal Escalation point for Client Voice L3 operations.
• Lead the rebalancing of existing multiple clusters, including all co-ordination and communication.
• Implement mobile and Remote Access (MRA) backend deployment and provide technical support for the enablement of next gen remote hard phones.
• Provide technical support for the cluster upgrade of CUCM and UCCX to version 15.x
• Deploy and maintain Cisco Voice Gateways (focused on VG400/VG420) and Support Cisco Expressway refresh project.
• Provide technical support for the early deployment of Webex calling solution
• Provide technical escalation support for the early adopters and rollout of Jabber Mobile.

Soft-Skills
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment
Technical Expertise: Serve as a Primary technical Subject Matter Expert for Cisco IP telephony, providing advanced support and guidance to the Client Voice operations Team.
• Deployment and Support: Provide technical support for cluster upgrade of CUCM and UCCX to version 15.x
• Post-Migration Support” Troubleshoot and resolve user-reported incidents following system migrations to ensure seamless service continuity.
• Vendor Management: Handle complex technical Problems by escalation issues and collaborating with Cisco technical Assistance Center (TAC)
• Cisco CUCM cluster Management: Execute and co-ordinate cluster rebalancing activities across multiple Clusters, ensuring all communication with stakeholders is managed effectively.
• Mobile and Remote Access (MRA): Lead the backend deployment of MRA phones, manage the early adopter rollout and oversee the migration of related services.