Passenger service agent Offres d'emploi - Surrey, BC

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Passenger Commercial is an integral part of non-aeronautical revenue for the airport which sustains essential operations and supports the community that lives and works on Sea Island.

Position overview

Are you a detail-oriented, analytically minded individual, skilled at making data-driven business decisions in a fast-paced, dynamic environment?

We have a permanent, full-time opportunity for a Senior Business Lead in the Passenger Commercial Department. Reporting to the Manager, Commercial Services, the successful candidate will develop and manage the airport’s business relationships with respect to retail and service tenant agreements, specifically, our duty free, retail, food & beverage partners and other partnership vendors. Furthermore, with a goal to assess, develop, report and implement initiatives and programs to support the commercial program and to grow non-aeronautical revenue.

Key responsibilities include :

• Build business cases and conduct financial analysis to support business decision around lease management, terms negotiation and new concept planning.
• Analyse and review business performance to identify opportunities and trends in the portfolio (this includes preparation and presentation of business cases, commercial lease analyses, RFP preparation & evaluation and ad-hoc reports as needed), and use of benchmarking reports and BI tools.
• Identify and support implementation of any business opportunities that may improve passenger experience in the terminal and maximize sales for the portfolio.
• Collaborate and participate with partners to develop strategic yearly plans and, on an as needed basis, to identify opportunities for increasing sales, promotional activities and maintaining a high level of service offering aligned with the Commercial Strategy of YVR.
• Identify areas of improvement in the portfolio and troubleshoot solutions for the implementation of higher performance standards, (e.g., implementing Quality of Service standards and then measuring and reporting them).
• Work closely with internal YVR departments to align and champion major solutions for issues that arise from the partners’ operation and their needs.
• Keep up to date with industry trends in duty free, retail, food & beverage, hospitality and advertising and work with business partners to implement applicable improvements in their programs.

Key qualifications include :

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

Salary Range : $89,904 to $117,498 per annum, based on a 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https : / / careers.yvr.ca / benefits .

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at [email protected] .