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- Kitchener, ON
- optical assistant
Optical assistant Offres d'emploi - Kitchener, ON
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Optical assistant • kitchener on
Optometric Assistant
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Overview
The Optometric Assistant is a dynamic role central to enhancing patient care and clinic efficiency. Responsibilities span from patient reception and scheduling to ophthalmic testing, as per the scope of practice of the Canadian Certified Optometric Assistant (CCOA) certification. The role also encompasses managing the dispensary, assisting with frame and lens selection, and overseeing adjustments and repairs. Ideal for a candidate with strong organizational and customer service skills, this position offers a unique opportunity to contribute significantly to patient care while supporting the clinic's operational, educational and revenue goals in a stimulating professional environment.
This role is contingent on funding.
Responsibilities
Patient Reception
- Handles incoming telephone calls to the Waterloo Eye Institute (WEI) and orients patients to the WEI’s mandate, services and processes
- Prepares and manages the patient schedule in VisualEyes (EMR system), and schedules appointments in accordance with optometrist availability and appointment criteria, including assigning Optometrists and student interns to clinic rooms
- Confirms patient appointments and notifies patients of any fees associated with the services provided; attempts to fill any openings due to cancellations to optimize WEI revenue
- Verifies eligibility for OHIP and third-party coverage for all scheduled patients
- Greets patients in the WEI and notifies doctors and interns of patient arrival; routes patients through the WEI via the EMR system to optimize patient flow
- Follows up with patients who do not show for their appointment to initiate another appointment booking to optimize patient care and clinic revenue
- Maintains a computerized recall system and contacts patients to book a recall appointment
Patient / Administrative Records Maintenance
Payments / Supplies & Inventory Maintenance
Optical / Dispensary Support
Optometric Testing
Clinic Staff, Optometrist and Student Support
Patient Safety & Quality Assurance
Qualifications