Operations coordinator Offres d'emploi - Waterloo, ON

The Market Operations Coordinator offers a unique opportunity to build experience across the day-to-day operations of the St. Jacobs Farmers’ Market and grow with an organization deeply connected to local food, small business and community. Working closely with the Assistant Farmers’ Market Manager and the Vendor Management Committee (VMC), the Coordinator helps keep market days running smoothly, works directly with vendors and visitors, and handles core administrative functions that support daily operations. For someone who takes initiative, enjoys variety and wants to build a career in operations, this role offers room to learn, contribute and take on greater responsibility. The Market Operations Coordinator reports to the Director of Operations.

Job Duties

Market Day Operational Support

• Assists with morning market set up and placement of daily vendors
• Front Desk Leadership - manage primary front desk coverage while coordinating team support and establishing standard procedures to guarantee consistent, high-quality customer service. Manages Young Entrepreneur program and daily organization of buskers, charity booths and tour bus reservations.
• Supports Assistant Farmers’ Market Manager in periodic checks of buildings and outdoor market - performing signage/product audits, addressing vendor concerns and ensuring site policies are adhered to.

Administration and Financial Processes

• Manages cash operations, including weekly banking, accounts receivable, cash floats, gift certificate, petty cash.
• Supports financial administration, including invoicing and preparation of weekly and monthly accounting reports.
• Responsible for all inbound Market Office communications, including the general inbox, voicemail and mail, ensuring timely responses and follow-up.
• Maintain the organization, cleanliness, and inventory of the Market Office and shared spaces, ensuring office and first-aid supplies are consistently stocked.
• Responsible for pricing and inventory of gift shop

Vendor Relations & Management

• Responsible for the intake of all vendor applications and subsequent communication with potential vendors to ensure they are aware of our current policies and procedures and any required documentation.
• Actively participates in the Vendor Management Committee, supporting team with daily vendor management, recruitment and application selection.
• Ensures application data, supporting documentation and data from Market Day reports is uploaded into Vendor Management software.

Other Duties

• Performs other related duties as assigned. Responsibilities may evolve to meet operational and organizational needs.

Qualifications

Education and Experience

• Post-secondary education in business administration, hospitality or a related field, or an equivalent combination of education and relevant experience.
• Experience providing front-line customer service and coordinating administrative activities in a busy environment.
• Experience in office administration and financial processes, including invoicing, accounts receivable, cash handling, reconciliation and routine financial reporting.
• Experience working with vendors, tenants or small business owners is an asset.

Knowledge, Skills and Abilities

• Strong organizational and time-management skills, with the ability to balance detailed administrative work, customer service responsibilities and changing market-day priorities.
• Proficiency with Microsoft Office, particularly Excel and Outlook, and the ability to learn accounting, inventory and vendor management systems.
• Clear, professional written and verbal communication skills, with the ability to respond to inquiries, explain policies and maintain constructive vendor relationships.
• Sound judgment and problem-solving skills, including the ability to address routine concerns and recognize when further direction or escalation is required.
• Ability to develop practical procedures and train colleagues to provide consistent administrative and customer service support.
• Ability to work independently, follow through on responsibilities and collaborate effectively across teams.

Working Conditions and Physical Demands

• Regular early-morning, market-day and weekend work is required; hours may vary during peak season, events, weather events and emergencies but the general work schedule is Tuesday-Saturday with Sunday and Monday off.
• Work is performed both indoors and outdoors in changing weather and temperature conditions.
• The role involves frequent walking and standing, bending, reaching, pushing and pulling, and occasional lifting or carrying of up to 25 lb.

Salary range for the position is $48,000 to $51,000. We thank all interested candidates. However, only those selected for an interview will be contacted.

Schlegel Urban Developments is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process and during employment. If you require accommodation at any time throughout the recruitment process or in the event you are the successful candidate, please speak with the hiring leader.**

We do not use artificial intelligence in our screening or selection processes; applications are reviewed by our recruitment professionals who thoughtfully assess candidate’s fit with our posted opportunities, mission and values.

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