Network support engineer Offres d'emploi - Ottawa, ON

Is this you?

Are you a Network Engineer III with experience working in cloud service provider environment that strives for customer excellence, revels in being a part of constant innovation, and enjoys being an important cog in the Cloud space?

If so, then we'd love to hear from you. Who are we?

Glad you asked!

Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries.

We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider.

Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions.

In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting. What sets us apart?

A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset.

At Opti9, we work hard, support each other, and never shy away from a challenge.

We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact. What would you do?

As a Network Engineer III, you will be a part of a diverse and talented Cloud Networking team that works with a wide range of physical and logical technologies in the Cloud provider space.

As a member of the team, you will be tasked with weekly and monthly customer facing projects that involve pushing our infrastructure to the next level while staying competitive in the marketplace we reside in.

You will be pushing the boundaries on SDN, micro segmentation, logical circuit technologies, data center designs and concepts, etc.

You will be working across multiple vendors for networking and security products that support our public and private cloud infrastructure.

Primarily, this role will be focused on doing new customer deployments across our supporting technologies. This role will require excellent interpersonal skills between internal teams and our customers representing the product workload owners.

Also in this role, you will be acting as Tier 3 support to the Cloud Ops and NOC teams as needed outside of regular customer related projects. What are the details? Primary Responsibilities: Configure and support logical circuit connections across backbone to customer sites and regions such as Megaport, PacketFabric, ExpressRoute (Azure), DirectConnect (AWS), etc. Manage and maintain all data center and Colocation core and distro connectivity all the way down to the access level Manage all Networking/Security monitoring platforms and ensure adherence to customer and infrastructure SLA uptimes Utilize approved tools to verify and take required action on events aggregated from network monitoring tools and Web Application Firewall Troubleshoot and resolve sometimes complex network connectivity issues, adding/modifying NAT entries and firewall rules and initiating routes to enable connectivity Participate in occasional customer-facing projects involving design, diagrams, documentation, and implementation Execute new customer deployments involving NSX, security configurations, VMware Cloud Director network configurations, etc. Manage and maintain all data center and regional capacity on physical and logical circuit technologies supporting our public and private cloud infrastructure Manage, maintain, and improve the Opti9Tech SDWAN and VMware NSX (V/T) SDN infrastructure supporting customer and infrastructure workloads Regularly map and document customer and infrastructure diagrams to current and accurate versions Design and implement automation strategies that improve or co-exist with current automation infrastructure Mature our automation strategy using Python, Nautobot, Ansible, and other automation tie-ins What do you know? Technical Knowledge and Experience: 6+ years related experience in infrastructure/network environments and designing, planning, documenting and implementing LANs and WANs using latest technology 6+ years related experience with Cisco or Arista routing/switching/firewall products including IOS-XE, IOS-XR, and NX-OS service provider level infrastructure Proficiency in Python, Ansible, or similar automation technology Extensive experience with Cisco/Arista Spine & Leaf Data Center deployments Extensive experience with VMware vSphere, NSX-V & NSX-T SDN technologies VMware Cloud Foundation (VCF) experience a plus Expertise on IP Technologies and extensive knowledge of WAN technologies including both MPLS, SD-WAN, DWDM, etc. Extensive experience and expertise on IP routing protocols such as EIGRP, OSPF, and BGP Advanced understanding of TCP/IP network protocols, including common application protocols Proficiency with monitoring platforms such as Netmon, Solarwinds, Icinga, etc. Knowledge of SASE platforms such as Zscaler, Perimeter 81, etc. Proficiency in Fortinet and Palo Alto UTM next gen firewall technologies General Knowledge and Experience: Strong interpersonal and customer service skills with the ability to work effectively with both local and remote staff, teammates, and managers Willingness to occasionally adjust work schedule to meet business needs (standard is 40-hour week, with occasional after hours and weekend requirements in an on-call fashion) Capacity to work in a fast-paced environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines Proficiency in effectively communicating complex technical concepts in English, both verbally and in writing, to a variety of audiences Experience in high-availability networks in load-balanced, n-tier application environments Highly effective in documentation and diagram creation for customer and infrastructure needs Strong organizational, oral, and written communication skills Working knowledge of data security best practices Strives to grow within the team and personally as an engineer through education, certs, etc.

and must have a “can do” attitude What do you get from us? At Opti9, we believe work should be more than just a job—it should be a place where you feel valued, supported, and excited to grow.

When you join our team, here’s what you can expect: Paid Time Off – Generous PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work Flexible Work Options – Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office work if you’re located near one of our offices Health & Dental Coverage – Comprehensive insurance plans to keep you and your family healthy including EAP benefits Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses Retirement Plan with Company Match – Invest in your future with our matched retirement savings program Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values A Place You’ll Want to Be – We’re building a team of great people doing meaningful work—and we have fun doing it Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.

Our hiring process includes AI screening for keywords and minimum qualifications.

Recruiters review all results.

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