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Mode • kindersley sk

Dernière mise à jour : il y a 2 jours

Technical Analyst - Service Desk

VDart IncSK, Canada

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Role : Technical Analyst Service Desk Location : Saskatoon, SK (Hybrid) Mode : Contract Required Experience : Voir plusDernière mise à jour : il y a 2 jours

Instructor, Agricultural Equipment Technician (AET) (Casual 2024 / 2025)

Saskatchewan PolytechnicSaskatchewan, CA

Job Duties / Qualifications, Skills and Abilities(QSA).Provide instruction to students enrolled in the AET program.Design and implement a student-centered learning environment using an outcome-based ...Voir plusDernière mise à jour : il y a plus de 30 jours

Technical Analyst - Service Desk

VDart IncSK, Canada

Il y a 2 jours

Type de contrat

Quick Apply

Description de poste

Role : Technical Analyst Service Desk

Location : Saskatoon, SK (Hybrid)

Mode : Contract

Required Experience :

Service Desk / Tier 1 experience >

24 months or equivalent support experience

Required Skills :

Comfortable with a variety of basic software solutions

Good communication, time management

Demonstrated ability and willingness to learn new tools

Dependable and reliable

Familiarity with updating and using a knowledge base

General knowledge of computer systems, analysis techniques, and ITIL processes

Nice to have :

Bilingual (French), ITIL V3 / 4, KCS, M365

Description of Duties :

The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.

This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.

This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.