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Marine • red deer ab

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Customer Experience Associate - Red Deer - Future Opportunities

Customer Experience Associate - Red Deer - Future Opportunities

The Toronto-Dominion BankRed Deer, Alberta, Canada
Temps partiel
Personal & Commercial Banking.Were committed to providing fair and equitable compensation to all our colleagues.As a candidate we encourage you to have an open dialogue with a member of our HR ...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Senior Aquatic Biologist

Senior Aquatic Biologist

Institute of Marine Engineering, Science & Technology (IMarEST)Red Deer, AB, Canada
Temps plein +1
Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth. We draw from more than 20 technical specialties worldwide and are ...Voir plusDernière mise à jour : il y a 25 jours
  • Offre sponsorisée
Client Services Manager - Healthcare Security

Client Services Manager - Healthcare Security

SecuriguardRed Deer, AB, Canada
Temps plein
At Securiguard, our purpose is simple : to make people feel safe.That commitment starts with fostering an environment where our employees feel supported, valued, and empowered.With a team of over 4,...Voir plusDernière mise à jour : il y a 4 jours
  • Offre sponsorisée
Client Services Manager – Healthcare Security

Client Services Manager – Healthcare Security

Securiguard Services Ltd.Red Deer, AB, Canada
Temps plein
At Securiguard, our purpose is simple : to make people feel safe.That commitment starts with fostering an environment where our employees feel supported, valued, and empowered.With a team of over 4,...Voir plusDernière mise à jour : il y a 2 jours
Customer Experience Associate - Red Deer - Future Opportunities

Customer Experience Associate - Red Deer - Future Opportunities

The Toronto-Dominion BankRed Deer, Alberta, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps partiel
Description de poste

Work Location :

Red Deer Alberta Canada

Hours : Line of Business :

Personal & Commercial Banking

Pay Details :

Were committed to providing fair and equitable compensation to all our colleagues. As a candidate we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions including pay details for this role.

Job Description : KEY ACCOUNTABILITIES

CUSTOMER

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g. deposits withdrawals bill payments and / or other transactions as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns escalating when necessary
  • Identify customer needs and determine solutions to customer problems and open a limited range of products and / or services for customers

SHAREHOLDER

  • Support the achievement of business objectives by supporting advice goals
  • Promote products advice services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct

    • EMPLOYEE / TEAM

  • Participate fully as a member of the team promote team effectiveness and contribute to a positive work environment
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area / function and the bank both internally and / or externally

    • BREADTH & DEPTH

  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions generally with limited financial impact
  • Requires a broad knowledge regarding basic product suite of business supported
  • Evaluates and recommends customer solutions from established options
  • Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
  • Identifies and assesses customer problems in straight forward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
  • Impacts team results through the quality of the services or information provided to customers
  • Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange / clarify product / process information with composure and ensures underlying details are understood
  • Requires working knowledge and skills developed through formal training or work experience
  • Generally reports to a Manager Customer Experience or Branch Manager

    • EXPERIENCE & EDUCATION

  • High School diploma and / or
  • 1 years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

    • Who We Are :

    TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

    TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

    Additional Information :

    Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

    Colleague Development

    If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

    Training & Onboarding

    We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

    Interview Process

    Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

    We look forward to hearing from you!

    Language Requirement :

    N / A.

    Required Experience :

    Key Skills

    English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering

    Employment Type : Part-Time

    Experience : years

    Vacancy : 1