March%C3%A9s publics Offres d'emploi - Wiarton on
Specialized IT Consultant
Cleo ConsultingON, CanadaIl y a 6 jours
Description de posteCCIM - Community Care Information Management (HRIS and MIS) experience Assignment Type : This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and 2 days from home. The details of this arrangement will be confirmed with the Hiring Manager. Extension / Amendment Attestation : The Statement of Work (SOW) shall expire on April 4, 2025. Extension(s) only allowed using unused days / funds left on contract. No additional funds will be added beyond maximum contract value. Such extension(s) will be allowable only if the Master Service Agreement is extended beyond April 5, 2024 and be upon the same terms, conditions and covenants contained in the SOW. The resources needed till March 31, 2026, will include an option to extend, at the same rate, till March 31, 2026 if Tender_12075 Managed Service Provider for Contingent IT Resources is also extended for a further one year, else an RFS under the Successor VOR will be issued for the services required after April 5, 2025 to March 31, 2026. MIS : Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism MIS : Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity MIS : Liaison between users and other team members including Database Administrators (DBA's), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts MIS : Identify application defects and assist in complex trouble shooting and root cause analysis MIS : Follow all established Service Management process and identify opportunities for improvement 2+ years of experience working in the healthcare industry Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health Knowledge and Skills / Experience : Microsoft Great Plains 2018 Logibec MMS (Materials Management System) BSSI HFM (Health Financial Management) AODA compliance MS Teams MS Excel MS Power Point Knowledge of Service Management Processes with 5+ years' experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets Experience with Footprints Ticketing Application Proven track record for building strong working relationships Strong interpersonal, and verbal and written communication skills Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively Excellent analytical, problem-solving, and decision-making skills Ability to apply strong listening skills to facilitate issue resolution A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
Assignment : RQ08184 - Specialized IT Consultant - Intermediate
Job Title : Specialized IT Consultant
Requisition (SS) : RQ08184
Start Date : 2024-12-02
End Date : 2025-04-04
Client : Health Services Cluster
Office Location : 56 Wellesley St. West, 2nd Floor, Toronto, Ontario, M7A 1C1
Organization : Health Services Cluster
Ministry : Ministry of Health
Business Days : 330.00
Note : Hybrid - Candidate must work 3 days onsite and 2 days remote
MUST HAVES :
- Microsoft Great Plains 2016, 2018
- Logibec MMS (Materials Management System)
- BSSI HFM (Health Financial Management)
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Nice to Have :
Description
Responsibilities :
Experience and Skill Set Requirements
Public Sector Experience - 5 points
Technical Skills - 45 points
Service Management Skills - 30 points
Management and Communication Skills - 20 points