Management Offres d'emploi - Angus, ON
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Management • angus on
Dernière mise à jour : il y a 3 jours
Incident and Problem Specialist.Fully Remote (Working within EST).Incident & Problem Management Specialist.This role is less focused on real-time firefighting and more on.You will work alongside th...Voir plusDernière mise à jour : il y a 5 jours
Duties(a) Marking cases, presentations, and assignments(b) Designing and setting up questions in online tool, e.Quercus (c) Managing and compiling marks(d) Invigilation (where required) Minimum Qua...Voir plusDernière mise à jour : il y a 3 jours
Client Organization : College of Immigration and Citizenship Consultants (CICC).Position Title : Associate Director, Operations.
Reports to : Chief Operating Officer.Immigration has always been an esse...Voir plusDernière mise à jour : il y a 8 jours
We are seeking a highly motivated and experienced Management Consultant to join our team.As a Management Consultant, you will work closely with clients to identify business needs and develop strate...Voir plusDernière mise à jour : il y a plus de 30 jours
We are one of Canada’s Top Employers, Join Us.Do you come from a skilled trades background?.Are you able to identify risks that others have missed?.
As a Risk Management - Advisor with Western Finan...Voir plusDernière mise à jour : il y a plus de 30 jours
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchis...Voir plusDernière mise à jour : il y a plus de 30 jours
We work closely with members of over 40,000 unions and associations such as Teachers, Firefighters, Veterans and Nurses for over 60 years as the #1 provider for supplemental benefits.As workers nat...Voir plusDernière mise à jour : il y a plus de 30 jours
Are you curious by nature? Interested in news and what is going on around the globe? Make a difference for a customer drives you? Do you like being part of THE team in the market? If so, this oppor...Voir plusDernière mise à jour : il y a plus de 30 jours
Scope of services for Integration Lifecycle Management.Design : Data Integration scenarios.Align with SAP integration requestors to understand the new integration demand / requirements.Alignment of th...Voir plusDernière mise à jour : il y a plus de 30 jours
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Télétravail
Incident & Problem Management Specialist
SwoonOntario, CanadaIl y a 5 jours
Type de contrat
- Temps plein
Description de posteExperience in incident and problem management , with a strong focus on analyzing workflows and improving operational resilience. Hands-on expertise with ServiceNow for incident tracking, problem resolution, and workflow automation. Strong analytical skills with the ability to identify trends, optimize processes, and implement proactive measures. Experience in stakeholder communication, particularly in presenting incident reports and solutions to leadership teams. Familiarity with Jira and Confluence for documentation and workflow tracking. Experience in data visualization and dashboarding (PowerBI is a plus). Solid understanding of ITIL principles and best practices in problem management.
Job Title : Incident and Problem Specialist
Work Location : Fully Remote (Working within EST)
Contract Length : 6 months
Job Description :
We are seeking an Incident & Problem Management Specialist to join our team, responsible for managing incidents and problem resolution within our clients digital banking operations. This role is less focused on real-time firefighting and more on analyzing workflows, identifying trends, and improving service resiliency through proactive measures. You will work alongside three other team members, collaborating closely with leadership and technical teams to enhance incident response processes and implement preventative strategies.
Key Responsibilities :
- Incident & Problem Management : Oversee the lifecycle of incidents, ensuring thorough analysis and resolution while effectively communicating updates to leadership.
- Process Improvement : Take a holistic approach to problem management by analyzing workflows, identifying gaps, and implementing proactive checks to enhance resiliency and prevent future incidents.
- ServiceNow Expertise : Utilize ServiceNow for tracking and managing incidents, problem investigations, and workflow enhancements.
- Data Analysis & Trend Identification : Identify recurring issues and trends to drive long-term improvements in system stability and performance.
- Collaboration & Communication : Work cross-functionally with technical teams and leadership to streamline processes, document best practices, and refine response strategies.
- Reporting & Dashboarding : Leverage PowerBI (nice to have) to create dashboards that track incident metrics, system performance, and improvement initiatives.
- Knowledge Management : Maintain and enhance documentation within Confluence and Jira , ensuring clear and up-to-date records of incidents, resolutions, and process refinements.
Required Skills & Experience :