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- CDI
Job ID : 52668
Job Category : Policy, Planning & Research
Division & Section : Technology Services, Office of the Chief Technology Officer
Work Location : Metro Hall, 55 John St. Toronto
Job Type & Duration : Permanent, Full-Time
Salary : $112,280.00 - $149,247.00 (2024 rate)
Shift Information : Monday to Friday, 35 hours per week
Affiliation : Non-Union
Number of Positions Open : 1
Posting Period : 04-Feb-2025 to 18-Feb-2025
Are you an expert in business management with a deep understanding of technology and executive communication? Do you thrive in environments where strategic decisions are made, and your insights directly influence the direction of major initiatives? The City of Toronto’s Technology Services Division is looking for a Business Management Consultant who will be instrumental in shaping the future of our technology landscape while ensuring effective communication with senior leadership and key stakeholders.
The Technology Services Division provides leadership in modernizing City of Toronto services through strategic investment, digital transformation, and management of the City’s technology systems. The Division delivers technology solutions that support more effective public service delivery of City services.
Technology Service Division’s Strategic Priorities :
- Provide a resilient, reliable, secure technology foundation to enable new technology program and service delivery.
- Advance digital service delivery through modern, enterprise-wide solutions.
- Harness the power of City data to enable data driven operational processes and decision-making across the City.
- Connect City of Toronto Divisions, Agencies, public and private partners, and researchers to optimize and advance technology service delivery.
As a Business Management Consultant, you will provide business services for the Office of the Chief Technology Officer, in the areas that include strategy, program delivery, senior level coordination, engagement and issues management.
Major Responsibilities :
In this role, you will be responsible for developing and managing an external engagement program for Technology Services and the Office of the Chief Technology Officer. This involves identifying areas for partnership, collaboration, enhancing the City’s reputation, and supporting the path for long-term success. You will provide advice on emerging issues that could impact divisional operations, ensuring that appropriate responses are developed and aligned with City Council directions and the broader municipal agenda.
A critical aspect of your role will be managing communication efforts , overseeing both internal and external communication channels, addressing correspondence, and resolving issues effectively. You will also ensure that the Division’s business plan aligns with Council’s adopted priorities , proactively tracking progress and ensuring the implementation of key initiatives.
As a Business Management Consultant, you will be tasked with developing performance measurement systems, tracking data, and recommending best practices for program evaluation and continuous service improvement. You will oversee the development and execution of new business processes and pilot projects that are sponsored by the Office of the Chief Technology Officer. You will leverage your experience in research and employ effective methodologies.
The Business Management Consultant will serve as a key representative in cross-corporate initiatives , collaborating with senior management, other Divisions, elected officials, external stakeholders, and other levels of government. This includes leading projects that require coordination across multiple divisions to meet strategic objectives, ensure alignment, and contribute to larger-scale initiatives.
If you’re ready to make a significant impact within a dynamic and collaborative environment, apply now to join our team and help shape the future!
Who You Are :
The Office of the Chief Technology Officer is seeking a skilled professional with a strong background in business management, executive communications and technology services—someone who is comfortable communicating directly with senior executives and can provide actionable insights that influence major decisions. You are a strategic thinker, an exceptional communicator, and a results-oriented leader who thrives in high-stakes, fast-paced environments.
Your expertise in translating complex information into clear, executive-level communications will be key. You’re not only an expert in your field, but also a trusted advisor to senior leadership, offering critical support that drives strategic decisions and helps shape the future of Toronto’s technology services.
Key Qualifications :
Among other strengths, your profile for the role of Business Management Consultant, Office of the Chief Technology Officer will include the following key qualifications :
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’s Hiring Policies and Accommodation Process .
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