Learning Offres d'emploi - Calgary, AB

Job Details

Description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our National Human Capital team as an Advisor, Learning & Development (L&D). This diverse team of professionals challenges the status quo by cultivating a value-based culture that drives team member success. As a trusted advisor, you’ll support the educational needs of our firm through best-in-class learning opportunities that engage, inspire and provide team members with the skills and expertise to keep them at the top of their game.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Lead the planning, coordination and execution of national learning courses, programs and events, including learner support, enrolment, Learning Management System (LMS) administration and operational reporting to deliver a high-quality learner experience
• Manage end-to-end learning event logistics, including course setup, session scheduling, facilitator coordination, learner communications, registration management, attendance tracking and event execution
• Guide and support team members in problem-solving, planning and stakeholder management
• Serve as the escalation point for learner inquiries, registration issues and access questions while supporting consistent learner support, communications and registration processes
• Identify and recommend opportunities to streamline learning and event management processes and improve consistency
• Pilot responsible artificial intelligence (AI) tools to improve learner support, automate routine tasks and enhance operational reporting
• Track and monitor learning program and event-related expenses to support budget accuracy and accountability
• Oversee the accuracy and integrity of LMS records, including course setup, session management, e-learning stability, completion tracking and system integrations
• Coordinate content lifecycle processes, including review cadences, retirement and archiving decisions, learner communications and LMS workflow execution
• Administer learner surveys, event evaluations and feedback processes, ensuring data integrity and readiness for measurement, reporting and learning impact analysis
• Prepare and maintain operational learning reports related to participation, completion, event effectiveness, compliance and LMS activity, ensuring accuracy, quality and readiness for leadership review
• Provide operational insights, learner data and capacity metrics to support L&D intake, prioritization, governance discussions and continuous improvement decisions

Skills and Experience

• Post-secondary education in Human Resources, Adult Education, Organizational Development, Business Administration or a related field
• Professional certifications in L&D, project management or change management are considered an asset, including Certified Training and Development Professional (CTDP), Certified Training Practitioner (CTP) or Association for Talent Development Associate Professional in Talent Development (ATD APTD)
• 4+ years of experience in L&D, Human Resources operations or education services, with a focus on learning operations, learner support, LMS administration and operational reporting
• Experience supporting learning programs and events within complex, multi-stakeholder environments
• Experience supporting learning programs tied to professional accreditation, compliance or regulated environments considered an asset
• Knowledge of content lifecycle processes, including course reviews, retirement and archiving activities, learner communications and record retention
• Openness to piloting emerging AI-enabled tools that improve learner support, operational reporting and process efficiency
• Proven ability to manage multiple concurrent initiatives and balance competing priorities
• Experience partnering with and advising senior stakeholders
• Written and verbal English language skills, with French considered an asset