Knowledge manager Offres d'emploi - Nelson, BC

Under the direction of the Ancillary Services Manager and utilizing a service excellence approach, this position ensures the Nelson Selkirk College Student Housing is run in an efficient manner consistent with the mission, vision and values of the College. This position promotes Selkirk College housing facilities and manages the process of accepting students to the housing. The Housing Coordinator plays a key role in the development of student life activities at the College and is responsible for creating a positive living environment that promotes the personal and academic development of students, assists students in adapting to college and housing life, and promotes a supportive and respectful environment. The Housing Coordinator oversees the accommodation aspects of the summer stay & conference operation. Other duties may be assigned by the Ancillary Services Manager or their designate. The Housing Coordinator will be on-call at all times in case of a student emergency with the exceptions where alternate arrangements are approved by the Ancillary Services Manager or their designate.

Main Duties and Responsibilities

• Coordinates and facilitates all daily office procedures by: Acknowledging and reviewing application forms in accordance with established policy; Collecting, entering and maintaining resident information in database and assigning rooms; Completing and reviewing rental contracts; Communicating with residents regarding account balances, issuing Request for Adjustment or Refund as needed; Recording and reconciling purchase cards, resident payments and other revenue. Reporting regularly; Monitoring and controlling the distribution of keys and other security measures; Issuing and tracking maintenance and cleaning work orders, ensuring that requests are addressed promptly; Assessing office, custodial and equipment needs - issuing purchase requests in accordance with established policy; Carry out regularly scheduled room checks; Maintaining content of all publications, agreements, brochures, contracts, and other forms; Track and periodically reporting occupancy rates and other statistics. Supports student life, fostering a supportive and respectful community by: Developing relationships with residents; Informing students of housing policies and behaviour standards; Upholding policies and behaviour standards, addressing violations according to established College procedures; Responding to personal and medical situations, Providing support to students in crisis and referring to appropriate college and/or community support services when needs arise Coordinating corrective actions in emergency situations that may involve immediate disciplinary action Mediating housemate interpersonal conflicts Collaborating with internal stakeholders to support student well-being, including response to concerns, addressing conduct issues and timely elevation as needed; Advising and interacting with student organizations to enhance housing life experiences for students; Working with student housing community advisors and liaising with college departments in the organization of student life programs for the residents.
• Oversees summer accommodations and conference operations by: Coordinating and managing use of the housing by groups and individuals on a short-term basis during the summer Collecting and processing payments of rent and summer conference fees; and Communicating with internal teams regarding the cleaning and/or maintenance needs of the housing.
• Trains office staff and supervises the Housing Community Advisors including: Recruiting and selecting appropriate student housing community advisors; Providing training to the housing and office staff as required; and Providing support to the advisors and housing office staff as required.
• Performs other duties as assigned by the Ancillary Services Manager or their designate.

Skills, Knowledge, and Abilities

• Proficiency in Windows 10 and Office (including Word, Excel and, Access, PowerPoint)
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Excellent organizational skills and the ability to set priorities when encountering conflicting demands
• Ability to work independently and as a member of a team
• Excellent attention to detail
• Problem-solving and conflict-resolution skills

Education and Experience

• Two-year diploma in a field related to Hospitality and Tourism. A diploma in Human Services, Resort and Hotel Operations, Recreation or Business may be considered.
• First Aid Level 1 (WorkSafe OFA-1)
• Minimum 3 to 5 years related experience
• Experience in a student residential setting will be considered an asset

This is a regular, full-time position (35 hrs/week), commencing August 17, 2026. Salary will be Pay Grade 10, $36.04 per hour in accordance with the PPWC Collective Agreement.

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Please be advised that only job postings listed on the official Selkirk College Careers page at careers.selkirk.ca, or on designated Selkirk College bulletin boards, should be considered current and active. Third-party recruitment websites may display outdated or expired postings without the knowledge or authorization of Selkirk College.

To ensure your application is considered, you must apply directly through the Selkirk College Careers page.