Junior Offres d'emploi - Okotoks, AB

Reporting to the Claims Specialist and in conjunction with the VP Operations, the Claims Advocate is responsible for reporting claims on behalf of CMB Insurance Brokers as well as internal and external investigation of losses to determine tort and DCPD liability and to coordinate the management of all claims arising from losses. Also responsible for supporting the CMB team by providing superior customer service and communication between the Sales Team, internal / external clients / vendors, carriers and adjusters within the claims experience.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Provide superior customer service to internal and external clients
• Advocate for CMB clients with adjusters
• Communicate effectively with clients regarding ongoing claims and claims process
• Report claims to insurers and assist with client communication
• Review and advise on internal weekly claims report
• Assist with claims training to brokerage staff
• Create claims file and track claim progress utilizing systems in use by CMB Insurance Brokers
• Ensure that claims files are maintained on the CMB Insurance Brokers systems
• Follow up on open claims with all parties to facilitate the closing of the claim in a fair and expeditiously manner, work with the sales & service teams to establish a course of action when necessary
• Mediate claims on behalf of clients when necessary
• Establish and maintain working relationships with insurer claims departments in order to facilitate open claims
• Establish and maintain a working relationship with independent adjusting firms and vendors
• Guide our clients through the evaluation and total loss process
• Assist clients with the dispute resolution process
• Guide our clients through claims that they would like to handle themselves
• Assist our clients with the understanding and completion of a final release when looking after losses outside of insurance

CLAIMS ADMINISTRATION

TEAM SUPPORT

Knowledge and Experience

This job operates in a professional office environment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.