Junior java developer • kitchener on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
We’re looking for a technically skilled.Our client is a trusted IT solutions partner, helping organizations navigate digital transformation with a focus on reliability, security, and performance.Th... Voir plus
Amazing opportunity for someone who lives in or close to the Kitchener/Waterloo area.We are also willing to assist with relocation costs if you choose to relocate to be closer to work.Please note t... Voir plus
Senior Salesforce Marketing Cloud Developer.Kitchener - Hybrid (2 days per week onsite).We are seeking a highly experienced Sr.Salesforce Marketing Cloud Developer with deep expertise across the Sa... Voir plus
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We're working with a company that provides a platform to ensure the authenticity, integrity, and quality of electronics hardware.They're partnered with major public (government) and private entitie... Voir plus
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Huawei Canada has an immediate permanent opening for a Security Researcher.The Huawei Digital Trust Lab is on a mission to enhance consumer, embedded and enterprise computing platforms by building ... Voir plus
BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment.This includes steam generators, nuclear fuel... Voir plus
Salesforce Marketing Cloud Developer <p>Location: Kitchener<br /> Hybrid (2 days per week onsite)<br /> <br /> <b>Rate: CAD 65-70/hr</b><br /> <br />... Voir plus
Senior Counsel, Procurement & Construction About the Company A leading North American renewable energy developer, owner, and operator.Industry Renewables & Environment Type Privately Held About... Voir plus
Type of Position:  Full-Time – 2 Positions  Location:  Kitchener, ON – In office 4-days a week  Benefits:  RRSP with employer match, health/dental/vision packag... Voir plus
Senior Journeyperson Gasfitter — Class A.Day shift, with possible overtime, on-call rotation, or project-based work depending on employer needs.This opportunity is best suited to a senior-level gas... Voir plus
Bring your curiosity and determination to make a positive impact on the future of transport, and we’ll help you go all the way.Join our team of globally connected specialists to help solve complex ... Voir plus
As a Senior Technician - Security Systems with Bosch Building Technologies, you will collaboratively review, understand, analyze, and implement installation blueprints and plans from Project Manage... Voir plus
CIMA+’s Infrastructure team combines top-notch skills with an intimate understanding of the local community to deliver customized infrastructure services for municipalities and real-estate develope... Voir plus
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
