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1st Level Technical Support - French Bilingual
Kelly, in partnership with our client who is one of Canada’s Top 100 Employers and recognized as one of Canada’s Best Diversity Employers are hiring for Bilingual 1st Level Technical Support Representatives.
Current Vacancy: Yes
Use of AI in Hiring: No
Duration: 2 years
Hours: Rotational shift: Changes every week 24X7X365
Pay Rate: Day Shift -$23.50, After 9pm Shift – $25.15, Overnight Shift - $25.99/hour + 4% vacation pay
Locations: Onsite- London, Ontario
What you’ll be doing.
(1) Respond to a variety of inbound colleague calls/emails
(2) Ensure accurate and detailed problem documentation/ticketing
(3) Provide timely escalation and follow-up with support groups and colleagues
(4) Identify and escalate wide-impact or potential wide-impacting outages
(4) Identify trends and opportunities for improvement as well as provide ongoing feedback
(5) Build ongoing support proficiency for other skills and applications
MUST HAVE:
Let this be your opportunity to work on a passionate team that cares about people and inspires professional growth.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
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