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It • jasper ab

Dernière mise à jour : il y a 20 heures
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Manager, Client Experience

Manager, Client Experience

Hammehr Talent ConsultantsAlberta, Canada
85 000,00 $CA – 120 000,00 $CA par an
Temps plein +1
Hammehr invites applications for the Manager, Client Experience role on behalf of our client for a full-time, permanent opportunity. This position requires a leader who takes action, works directly ...Voir plusDernière mise à jour : il y a 20 heures
Journey Level Plumber

Journey Level Plumber

Golderado Contracting CorpAlberta, AB, CAN
Quick Apply
At Golderado, we're constantly pushing the limits of what we've done in the past - propelling ourselves toward bigger and better opportunities, while exploring new market sectors and services.So, i...Voir plusDernière mise à jour : il y a 19 jours
  • Offre sponsorisée
Contracts Administrator

Contracts Administrator

Robert HalfRockyview County, AB, CA
Quick Apply
Our client in Calgary is seeking a detail-oriented and proactive Contracts Administrator to support operational workflows. This position is ideal for someone with strong attention to detail, problem...Voir plusDernière mise à jour : il y a 2 jours
  • Offre sponsorisée
Vice President, Business Development

Vice President, Business Development

North American Energy Partners, Inc.AB, Canada
We are seeking a Vice President of Business Development to lead sales initiatives throughout NACG and its subsidiaries.This is a great opportunity for a natural relationship builder who knows and u...Voir plusDernière mise à jour : il y a 2 jours
IT Network Designer

IT Network Designer

Attabotics Inc.Alberta
You want to work for a fast-paced company that thinks big and dreams huge.You are driven, view work as more than just a job, and are never satisfied with a project left half-done.You have a strong ...Voir plusDernière mise à jour : il y a 14 jours
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Jennifer looking for a babysitter or nanny in Beaver County

Jennifer looking for a babysitter or nanny in Beaver County

SitlyBeaver County, CA
Temps partiel
My oldest is a good helper but frequently has hockey or other commitments.Primarily it would just be my younger 3.Light housekeeping, loving on my kids and feeding them dinner.I work on a scheduled...Voir plusDernière mise à jour : il y a 16 jours
Solution Delivery Manager

Solution Delivery Manager

Rogers CommunicationsRocky View County, AB, CA
20,00 $CA par heure
Temps plein
Note : This position is avaiable to candidates in multiple locations as long as you are able to travel to a local Rogers office. Our Technology team wakes up every day with one goal in mind - connect...Voir plusDernière mise à jour : il y a plus de 30 jours
Millwright Apprentice

Millwright Apprentice

Blackstone Industrial ServicesRemote, Alberta (Remote)
34,64 $CA par heure
Télétravail
Are you interested in becoming a Millwright? Consider a new an exciting career in a skilled trade that specializes in maintaining, repairing and installing machinery and equipment in an industrial ...Voir plusDernière mise à jour : il y a plus de 30 jours
Virtual Walk-in Physician- Alberta

Virtual Walk-in Physician- Alberta

Medicentres Canada IncAB, CA
250 000,00 $CA – 500 000,00 $CA par an
When Joining Medicentres, you are joining the ELNA medical family.One of the largest integrated network of medical clinics in Canada. We currently have approximately 60 clinics across Canada and gro...Voir plusDernière mise à jour : il y a plus de 30 jours
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  • Nouvelle offre
Agency Recruiter

Agency Recruiter

AerotekGreater Edmonton Metropolitan Area, Canada
55 000,00 $CA – 70 000,00 $CA par an
Temps plein
Aerotek is a part of Allegis Group, the.Staffing Agency in the United States.North America, and work with 95% of the Fortune 500 companies. Your development is the key to success.As a team of driven...Voir plusDernière mise à jour : il y a 20 heures
Cloud Engineer / Architect AI & IIoT

Cloud Engineer / Architect AI & IIoT

Thermo Fisher ScientificAlberta, Canada
39,42 $CA par heure
Télétravail
Temps plein
Determine and lead the architecture and design of complex IT solutions.Collaborate with diverse teams to ensure flawless execution of projects. Successfully implement and integrate new technologies ...Voir plusDernière mise à jour : il y a plus de 30 jours
EUC Project Manager

EUC Project Manager

WBM TechnologiesAlberta, CA
80 000,00 $CA – 120 000,00 $CA par an
At WBM, we believe in providing world-class customer service and obtaining the highest level of customer satisfaction results. We do this by gaining a deep understanding our client’s needs which, in...Voir plusDernière mise à jour : il y a plus de 30 jours
Sales Representative - Calgary, Southern Alberta (BP Canada)

Sales Representative - Calgary, Southern Alberta (BP Canada)

saint_gobain_groupCanadá , Alberta
60 000,00 $CA – 66 000,00 $CA par an
On September 1st, 2023 Saint-Gobain completed the acquisition of, Building Products of Canada Corp.BP Canada"), With this acquisition, Saint-Gobain takes a logical step to.With Building Products of...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
  • Nouvelle offre
Account Executive, IT Staffing (Western Canada)

Account Executive, IT Staffing (Western Canada)

Altis TechnologyAlberta, Canada
Temps plein
Are you an energetic, results-driven sales professional with a passion for IT staffing? Altis Technology is on the search for a. Western Canada to join our growing team! If you have.Your main respon...Voir plusDernière mise à jour : il y a 20 heures
Application Analyst - Supply Chain - Remote

Application Analyst - Supply Chain - Remote

Aurora CannabisAlberta, Canada
67 000,00 $CA – 70 000,00 $CA par an
Télétravail
Application Analyst – Supply Chain.Job location : Remote (Ontario & Quebec).Employment type : full-time permanent.Hi, we’re Aurora Cannabis, and we’re so excited to meet you!.We’re a global cannabis ...Voir plusDernière mise à jour : il y a plus de 30 jours
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Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupForty Mile County No. 8, Alberta, Canada
750,00 $CA par semaine
Télétravail
We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis...Voir plusDernière mise à jour : il y a plus de 30 jours
Administrator- Systems

Administrator- Systems

Western Coast Insurance ServicesRemote, Alberta, Canada
Télétravail
Truthfulness | Fairness | Value | Loyalty.As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in...Voir plusDernière mise à jour : il y a plus de 30 jours
Cloud Network Engineer

Cloud Network Engineer

SedgwickAlberta, Telecommute, CA
105 000,00 $CA par an
Temps plein
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.A career at Sedgwick means experiencing our culture of caring.It means having fle...Voir plusDernière mise à jour : il y a plus de 30 jours
Virtual Walk-in Physician- Alberta

Virtual Walk-in Physician- Alberta

Medicentres Canada Inc.AB, CA
250 000,00 $CA – 500 000,00 $CA par an
Temps plein +1
Quick Apply
Description When Joining Medicentres, you are joining the ELNA medical family.One of the largest integrated network of medical clinics in Canada. We currently have approximately 60 ...Voir plusDernière mise à jour : il y a plus de 30 jours
Information Technology Manager

Information Technology Manager

hays-gcj-v4-pd-onlineJasper -Alberta
85 000,00 $CA par an
Consistently offer professional, engaging, and friendly service.Deliver high levels of service and support to each property as per Service Level Agreement (SLA). Resolveplex problems in consultation...Voir plusDernière mise à jour : il y a plus de 30 jours
Manager, Client Experience

Manager, Client Experience

Hammehr Talent ConsultantsAlberta, Canada
Il y a 20 heures
Salaire
85 000,00 $CA – 120 000,00 $CA par an
Type de contrat
  • Temps plein
  • CDI
Description de poste

Position : Permanent

Work environment : Remote

Location : Alberta or British Columbia

Salary : $85,000 - $120,000

Position Overview

Hammehr invites applications for the Manager, Client Experience role on behalf of our client for a full-time, permanent opportunity. This position requires a leader who takes action, works directly with their team, and ensures clients receive fast and effective support. The role involves overseeing service delivery while stepping in when needed to resolve escalations, improve processes, and mentor team members. The company provides IT solutions that enhance reliability and reduce downtime, with a trust-based approach focused on expertise rather than sales. The work environment is fast-moving and results-driven, where employees are expected to take ownership, collaborate, and solve meaningful client challenges without micromanagement.

What You’ll Do

  • Lead and guide the client experience team, helping them improve their skills and meet service goals
  • Step in when needed to assist with escalated client issues, working alongside the team rather than managing from a distance
  • Identify service gaps and make improvements to ensure fast response times and effective problem-solving
  • Keep track of support data and client feedback to prevent ongoing issues and improve customer satisfaction
  • Maintain a strong working relationship with other departments to align service goals with company objectives
  • Balance after-hours service demands while keeping workloads reasonable for the team
  • Create a work environment where employees feel comfortable asking for help, sharing ideas, and taking responsibility for their work
  • Act as a link between clients and technical teams, ensuring clear communication and smooth issue resolution

Basic Qualifications

  • 5+ years in IT, with experience improving service operations
  • 3+ years in a leadership role, mentoring and guiding teams
  • Strong communication skills in English, both written and verbal
  • A valid driver's license and access to a vehicle, as some travel may be needed
  • Preferred Qualifications

  • Experience leading IT service delivery for small to medium-sized businesses or enterprise clients
  • Knowledge of IT service management tools, ticketing systems, and support workflows
  • Ability to work without layers of hierarchy, making decisions and taking action without waiting for direction
  • Experience using data and reporting tools to improve service operations
  • Strong ability to manage competing priorities and shift focus when needed
  • The Challenges

  • Leading the team while actively handling client escalations and ensuring service expectations are met
  • Making quick decisions while adapting to changing client needs and internal demands
  • Keeping service processes efficient while managing after-hours escalations and preventing burnout
  • Your Impact

  • Streamline support processes, proactively address recurring issues, and ensure clients receive fast, reliable solutions
  • Develop team members through mentorship, hands-on leadership, and a culture of accountability, creating a workplace where people stay and grow
  • Act as a key contact for escalations, ensuring customers feel supported, heard, and confident in their IT services