It Offres d'emploi - Bedford, QC

Company OverviewStella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. To learn more about the company including a locations map, visit us at : https : / / www.stella-jones.com / en / inside-stella-jonesPosition Overview : The Technical Support Specialist 2 at Stella-Jones is responsible for providing exceptional Level 2 technical assistance and training to end users across the company, as well as procuring all hardware for the IT department and working on a variety of critical projects. The position reports to our Technical Support Manager and joins a team of eight IT professionals split between our offices in Montreal and Tacoma, Washington.This role is office-based at our corporate HQ in Montreal (Saint-Laurent) and allows for up to two remote days per week once a period of training and integration into the team is complete.Key Responsibilities : Provides solutions for escalated, complex technical issues, configurations, administration and system performance concerns including networks, VoIP, firewalls, WIFI environments and Microsoft network computers and servers.Maintains assigned equipment, software and technical data in accordance with department policy.Performs all hardware research and purchasing for IT department needsInstalls, configures, and maintains personal computers, windows, networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.Investigates problems and identifies their source; determines possible solutions; tests and implements solutions.Performs tasks associated with remote diagnostics, problem solving, installation assistance and system modifications.Performs hardware and software application installation and upgrades.Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing their use of networks and computer systems.Maintains the confidentiality of digital information that may be disclosed during routine support.Participates as a resource for any department that requires technical advice.Provide Helpdesk services that include call handling, logging, tracking and problem resolution that meet and exceed customer expectations.Performs additional Level 1 tasks as neededParticipates in mandatory "on-call" support rotation schedule, which requires technical assistance after hours and on weekends, on a rotating schedule.Performs other job-related duties as assigned.Note : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Potential project involvement in 2025 may include : Cisco HCS Cloud phone solution, migration to TeamsSCCM Computer Deployment migration to IntuneWindows 11 upgrade remaining fleetPrimary Tech Stack : Microsoft 365 with advanced management tools (E5) such as Intune and MDMMicrosoft Teams communication for telephony, chat and collaborationVirtual servers hosted with Azure and AWSSAP S4 / HANA on RISEQualifications : 5+ years of work experience on technical support / help desk teamsKnowledge of Microsoft OS and configuration with exchange, active directory, and other enterprise applicationsAbility to read and comprehend written technical information manualsDemonstrated ability of strong customer relationship skills and problem resolutionCertifications such as A+, Network +, MCP, and / or MCSA a plusVerbal and written fluency in both English and French required (Note : 90% of the company's IT support is provided to English-speaking users across the USA and Canada.)Employee Benefits : As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including : Extended health and dental coverageLife insurance and accidental death & dismemberment (AD&D)Short-Term and Long-Term disability coverageCompetitive compensationAnnual Profit Share ProgramRetirement program (RRSP) with generous Company match (150% of employee's 4% contribution)Company Share Purchase Program with 10% Company contribution matchCareer advancement opportunitiesStella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.