It consultant Offres d'emploi - Boucherville, QC

Dernière mise à jour : il y a 1 jour

Consultant Service Desk Analyst, IT Support

GenpactMontreal, CA

IT Specialist

BusbudMontréal, QC, CA

Quick Apply

La version française suit) Who we are : Busbud is the largest online travel agency specializing in intercity bus and coach travel with the broadest global coverage.Travelling is our pass...Voir plusDernière mise à jour : il y a plus de 30 jours

Offre sponsorisée

IT Business Analyst

Belron Canada Inc.Montreal, QC, Canada

Automotive glass technology is helping transform how we experience the road.Speedy Glass, Lebeau vitres d’auto.We welcome applications from everyone, and are firmly committed to diversity, equity a...Voir plusDernière mise à jour : il y a 24 jours

Offre sponsorisée

IT Automation Developer

BRPMontreal, QC, Canada

We are looking for an agile, collaboration and development toolset administrator who will report to the automation services manager, and who’ll be tasked with both designing and implementing automa...Voir plusDernière mise à jour : il y a 10 jours

Offre sponsorisée

IT Business Analyst

SanimaxMontreal, QC, Canada

Temps plein

Your professional transformation starts here.Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a ...Voir plusDernière mise à jour : il y a 24 jours

Senior Consultant, Technology Risk Services - IT Audit

KPMG-CanadaMontreal, Quebec, Canada

Temps plein

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.Our Technology Risk ...Voir plusDernière mise à jour : il y a plus de 30 jours

Senior Consultant, Technology Risk Services - IT Audit

KPMGMontreal, Quebec, Canada

Temps plein

Offre sponsorisée

IT Architect

DesjardinsMontréal, QC, Canada

Temps plein +1

IT architects at Desjardins build on on strategic planning by Desjardins Group, business requirements, market trends, current technological context and standards for the field.Desjardins is the lar...Voir plusDernière mise à jour : il y a 24 jours

Technicien IT ACS

Adecco CanadaMontréal, Quebec, Canada

Temps plein +1

Quick Apply

Adecco est actuellement à la recherche d'un Technicien IT ACS temporaire à temps plein pour notre client à Montréal, QC.En tant que Technicien IT ACS, vous assisterez l'équipe des systèmes de contr...Voir plusDernière mise à jour : il y a 1 jour

Offre sponsorisée

IT Director

Blitz TIMontreal, QC, Canada

Temps plein

We represent a fast-growing Quebec-based company known for its dynamism and collaborative environment.This organization is ready to take a significant step in its technological evolution and is see...Voir plusDernière mise à jour : il y a 16 jours

Offre sponsorisée

Consultant

FimeMontreal, QC, Canada

CDI

Fime enables its clients to create and launch trusted and secure solutions with consulting and testing services in payments, smart mobility, biometrics, and authentication.With 800+ experts around ...Voir plusDernière mise à jour : il y a 6 jours

Offre sponsorisée

IT Business Analyst

Fed ITBoucherville, QC, Canada

80 000,00 $CA – 100 000,00 $CA par an

Temps plein

Hello, I'm Guillaume, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment. I work on two types of recruitment : temporary and permanent...Voir plusDernière mise à jour : il y a 24 jours

PROUDFOOT : Mining Consultant / Senior Consultant

ProudfootMontreal, QC, CA

Quick Apply

Position Overview As a senior consultant at Proudfoot, you will be at the forefront of delivering a range of consulting activities for transformative projects. You'll guide and direct consultants an...Voir plusDernière mise à jour : il y a 23 jours

IT Consultant

BDORue De La Gauchetière Ouest,Montreal

40,00 $CA par heure

Temps plein

Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping client...Voir plusDernière mise à jour : il y a plus de 30 jours

Consultant / Senior Consultant, IT Audit & Specialized Assurance (Future Opportunities)

DeloitteMontreal, QC

48 000,00 $CA – 107 000,00 $CA par an

Montreal, QC; Brossard, QC; Laval, QC; Quebec City, QC .At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better ...Voir plusDernière mise à jour : il y a plus de 30 jours

Offre sponsorisée

IT Security Architect

Renaud Consulting IM / IT SolutionsMontreal, Quebec

120 000,00 $CA – 140 000,00 $CA par an

We currently have an opportunity for an IT Security BusinessArchitect.As an IT security business architecture advisor, you helpprotect computer hardware resources, software and information against ...Voir plusDernière mise à jour : il y a plus de 30 jours

Offre sponsorisée

IT Project Manager

US Tech SolutionsMontreal, QC, Canada

Temps plein

Support a major global activity migration with strong operational complexity with Front Office, Trade Support, PnL, Finance and Technology teams. Main goal is to support a major global activity migr...Voir plusDernière mise à jour : il y a 1 jour

Offre sponsorisée

IT Functional Analyst

TES The Employment Solution Inc.MONTREAL, QC, Canada

Reference Code : 049308 RESPONSABILITÉS : • Agir en tant qu'expert système; synthétiser une vision globale de l'écosystème de CRM Dynamics et ses interactions avec les systèmes connexes qui soutienne...Voir plusDernière mise à jour : il y a 4 jours

Offre sponsorisée

Senior IT Technician / IT Manager

Randstad CanadaVerdun, Quebec, CA

CDI

Quick Apply

Senior IT Technician / IT Manager.Are you an experienced IT technician and looking for a new challenge as an IT Manager in the Montreal region? Do you want to work on improving the processes in pla...Voir plusDernière mise à jour : il y a 6 jours

Offre sponsorisée

C-IT-425 IT Intern

CAEMontreal

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Temps plein

This position is exclusively open to students in the process of obtaining an academic degree.Internship date : September 3rd to December 20th 2024. Are you looking for a work environment where you c...Voir plusDernière mise à jour : il y a plus de 30 jours

Consultant Service Desk Analyst, IT Support

GenpactMontreal, CA

Il y a 4 jours

Description de poste

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of [Consultant ] [Service Desk Analyst, IT Support]

Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakeholders. Support hours 24x7 with rotational shifts

Responsibilities

Service Desk Analysts must perform multiple functions effectively and simultaneously. Duties of Service Desk Analysts may vary, but core responsibilities include the following :

Manage Support Requests

A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.

Resolve Technical Issues

Service Desk Analysts must resolve technical issues. In some organizations, they resolve these issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation so that they can better understand their systems.

Accelerate Complex Cases

Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively.

Manage Service Documentation

Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware.

Qualifications we seek in you!

Minimum Qualifications

Bachelor’s degree

Basic understanding of IT infrastructure and Troubleshooting

Preferred Qualifications / Skills

Service desk analysts neutralize direct customer issues by support with technical knowledge to fix software and hardware problems. Along with the below skills :

Technical expertise – as they regularly play a direct role in fixing a client’s problems, service technicians need excellent technical and system expertise.

Problem-resolving abilities – service desk analysts are mainly problem-solvers, so they should be able to devise technical and original solutions to user problems.

Communication – operational message is key in this role since service desk analysts required to collect data about issues, prepare comprehensive notes and reports, and walk users through the stages they can take to fix software and hardware problems.

Time administration – service desk analysts require excellent time management aids and should be able to set priorities when covering multiple issues.

Team partnership – service desk analysts routinely work with other IT personnel to resolve user issues, so they need to collaborate with team members and coworkers.