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POSITION : Junior IT Support Technician LOCATION :   Oshawa, Ontario EMPLOYMENT TYPE :   Full-Time (Permanent) HOURS WORKED :   37.5 hours / week, Monday to Friday, 9 : 00 a.m. to 5 : 00 p.m. DEPARTMENT :   Information Technology MINIMUM EXPERIENCE : Entry to Mid Level JOB TYPE : In-office. A hybrid or remote option is not available at this time Position Summary : The Junir IT Support Technician will provide essential technical support to ensure the smooth operation of IT systems and services. This role is responsible for resolving a wide range of technical issues, supporting IT infrastructure (PCs, laptops, servers, network devices, printers, phones), and assisting with IT projects. The ideal candidate will have strong troubleshooting skills and be passionate about delivering excellent customer service. Responsibilities : Technical Support : Act as a liaison between the company and the Managed IT service provider, ensuring effective communication and resolution of escalated issues. Provide technical support for hardware, operating systems, business applications, and network devices. Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and other hardware. Assist with configuration, maintenance, and updates of operating systems, applications, and enterprise systems. Perform basic server maintenance, including routine updates and troubleshooting off-hours outages. Set up workstations, including computers, monitors, printers, and scanners for new deployments or position changes. Handle cable and wire management, running cables throughout office spaces as needed. Install and troubleshoot onsite cameras, as needed. Manage IT assets by tracking inventory for employee devices (laptops, desktops, printers, scanners, etc.), toners, and ink. Manage and configure VoIP phone systems, addressing any setup or troubleshooting needs. Create access cards for in-office staff and provide door access reports as required. Project & Administrative Support : Assist with IT projects, including hardware upgrades, software rollouts, and system migrations. Conduct research into technical issues and present solutions for discussion and implementation by the team. Document troubleshooting steps and contribute to internal knowledge bases. Prepare training documents for staff and cross-train colleagues on common technical issues. Perform monthly maintenance tasks to ensure security devices and monitoring systems are up-to-date. Customer Support & Communication : Respond to support tickets and provide timely resolution of issues. Communicate with clients and colleagues using phone, remote tools, and written communication to resolve technical problems. Build trust by making technology recommendations that enhance performance, security, and address recurring issues. Follow through on tasks to ensure full resolution and client satisfaction. Qualifications : Diploma in the Information Technology field. 1 year of IT support experience, preferably in a fast-paced environment. Experience using ticketing systems to manage and resolve support requests. Familiarity with Microsoft 365 and Google Workspace, including basic troubleshooting of cloud-based applications. Basic understanding of computer architecture and networking, including Hyper-V, VMware vSphere (ESXi and vCenter), and related infrastructure. VoIP experience, including setup and troubleshooting. Strong customer service, time management, and multitasking skills. Ability to work independently and handle multiple tasks with minimal supervision. Working Conditions : Office environment, primarily sitting at a desk working on a computer. Ability to lift and carry equipment weighing 25-50 lbs. Occasional travel may be required for off-site support or project work.   Recruitment Process : Application and Questionnaire  - Candidates apply and complete the initial questionnaire. Pre-Screen Video Interview - Within a week, qualified candidates will be invited to complete a short one-way pre-screen via a video interview platform. In-Person Interview - Successful shortlisted candidates will be invited to attend an in-person interview at our Oshawa head office. Offer and Background Check - The successful candidate will be offered the position, pending a criminal background check and references. We appreciate the applications from all candidates but please note we will only be contacting the candidates that are selected for next steps. Auxilium Health is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process.   Powered by JazzHR