Ing%C3%A9nieur m%C3%A9canique Offres d'emploi - Saanich, BC

Bilingual Customer Care Specialist - ISV

Location : Victoria

Salary : $51,500

Bilingual : French and Engish

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorn companies and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution of payments.

As a Bilingual Customer Care specialist, every day there is a wide variety of questions presented to you. Answering these questions requires that you draw on your superior listening skills, to ensure you are able to identify the needs of our customers. It is important that you have a solution-oriented mindset and can see the bigger picture in the customers’ needs.

The opportunity

First Line Merchant Support (70%)

• You will provide our French and English merchants and partners with an excellent level of support through phone, email, and chat, supporting them when they are experiencing issues or are requesting information.
• You will provide basic education on our platform : such as how the Merchant Portal works, how to view reporting, and sharing your understanding of our product suite.
• As the ‘voice of our customers’, you are always listening and ensuring you share this feedback with teams across the organization.
• You are responsible for troubleshooting with Merchants on first-line account management, and general processing questions.

Department Collaboration (20%)

Systems Support and Optimization (10%)

Who you are

We look for big thinkers. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means :

Nice to have (but not deal breakers) :

Please note that Worldline requires that all candidates have legal eligibility to work and be willing to undergo a background check upon offer / prior to hire.

Who we are : Shape the evolution

We are on an exciting journey toward the next frontiers of payment technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Affirmative Action Plan and Equal Employment Opportunity Statement

Worldline provides equal employment opportunities to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.  Discrimination of any type will not be tolerated.

Learn more about life at Worldline at careers.worldline.com