Information architect Offres d'emploi - Laval, QC

Summary

Reporting to the Business Solution Manager, IT Service Management within IT Services the ServiceNow Developer will be responsible for enhancing the ServiceNow platform to address the university’s need for an IT hardware asset lifecycle management process and solution.______________________

Advantages

ServiceNow Solution Architect

35 hours per week

Starting date : 03-FE-2025

End date : 28-MA-2025

Responsibilities

• Review business requirements and determine best-fit solutions on the ServiceNow platform.
• Review current state of the ServiceNow Configuration (CMDB) and Asset Management Databases (AMDB) to propose and guide alignment with out-of-the-box functionality and the Common Service Data Model (CSDM).
• Review, create and update user stories to best guide the ServiceNow developer
• Review, document, guide changes to the ServiceNow platform
• Review, document and guide integrations to and from the ServiceNow platform
• Augment testing strategy and propose end-to-end tests for the CMDB / AMDB and its integrations.
• Highlight opportunities for out-of-the-box reporting and performance analytics
• Work closely with IT Asset Management Process Owner, IT Solution Architect, and Systems Developer to determine optimal solutions to proposed needs

Qualifications

oKnowledge and implementation of ServiceNow Scripting

oKnowledge and implementation of the ServiceNow ITSM Pro suite

oKnowledge and implementation of Hardware (HAM) and Software Asset management (SAM) products

oKnowledge and implementation of the Common Service Data Model (CSDM)

oIntegration to third party data sources such as Microsoft Intune, System Center Configuration Manager,

oServiceNow Certified Systems Administrator

oServiceNow Certified Application Developer

oServiceNow Certified Implementation Specialist : ITSM, HAM, SAM

oInternational Association of IT Asset Management certification

oISO / IEC 19770-1

Summary

ServiceNow Solution Architect

35 hours per week

Starting date : 03-FE-2025

End date : 28-MA-2025

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.