Paid training will start on January 20, 2025. You must be available to attend the full 10 weeks training.

Your Moneris Career - The Opportunity

We all know that it feels good to help someone. Why not make it a career and get paid for it?

As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer's daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.

Location : You will be based in our Sackville (New-Brunswick) Office and will work in a Hybrid model (Currently 2 days in office and 3 days from home).

Address : 2 Charlotte St, Sackville, NB E4L 3S8

Reporting Relationship : You will report to the Team Lead, Customer Service

Your Moneris Career - What you'll do

• Provide technical support to merchant clients over the phone
• Promote our products and services to our merchants, and identifying cross-sell / up-sell opportunities and sending leads through appropriate channels
• Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
• Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer - customer surveys)

Your Moneris Career - What you bring

Nice-to-have...

Your Moneris Career - What you get

Find out more about the work perks & benefits you get as a Moneris employee at Moneris.com / careers

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Note : We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.