Implementation specialist • kitchener on
Senior Zendesk Developer / Implementation Specialist <p>Primary Skills: Zendesk Development, Zendesk REST APIs, Data Migration & Integration</p> <p>Job Type: Full-time</p&g... Voir plus
Who We Are   Marketbridge partners with leading B2B brands to create unified Go-to-Market® systems that connect strategy, AI, creativity, activation and measurement.With... Voir plus
Randstad Sourceright: We're in the business of connecting smart people with great jobs!.Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing ... Voir plus
Customer Service & Broker Support Specialist.Explore an exciting opportunity in the insurance sector for our client, where customer service, collaboration, and problem-solving come together in ... Voir plus
YOUR time to shine! Take the leap today for greater flexibility, an inspiring workplace culture, and a career that truly makes an impact.As a local sales leader at BVM, I’m excited to meet dr... Voir plus
Join Rexel: A Global Leader in Electrical Distribution.Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 e... Voir plus
Serving more than 11 million customers nationally, TD provides a full range of financial products and services through its branch banking network, telephone, internet banking, and ‘TD Green Machine... Voir plus
Voyago is hiring a Full Time Charter Specialist in Kitchener-Waterloo!.As the first point of contact for many clients, you will provide exceptional customer service while gathering trip details, pr... Voir plus
Nous bâtissons une banque axée sur les relations pour un monde moderne.Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients.À la Banque ... Voir plus
Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Voir plus
Life Insurance Sales Specialist.Are you an accomplished life insurance professional with a proven track record of helping clients protect their families and financial futures? Our Desjardins Agent ... Voir plus
We are seeking a Desktop Systems Specialist to provide onsite and remote technical support for end users across hardware, software, mobile devices, and workplace technology.This role is responsible... Voir plus
Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle.Our Field Sales teams work closely with our customers and offer a personalized face-... Voir plus
At Workada, we're not just labeling data, we're helping improve the technology people use every day.Our work creates the examples and feedback that make advanced systems more accurate, consistent, ... Voir plus
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Voir plus
Senior Zendesk Developer / Implementation Specialist
Primary Skills: Zendesk Development, Zendesk REST APIs, Data Migration & Integration
Job Type: Full-time
Location: Waterloo, Ontario, Canada | Hybrid
Job Description
We are seeking an experienced Senior Zendesk Developer / Implementation Specialist with 6 9 years of overall IT experience and a minimum of 4 years of hands-on Zendesk experience. The ideal candidate will have strong expertise in Zendesk Support, Zendesk Guide, REST APIs, data extraction, migration, and enterprise system integrations.
The role involves leading Zendesk source-side technical activities for enterprise data migration, archival, platform consolidation, and transformation projects. The candidate will be responsible for assessing Zendesk environments, extracting and transforming data, managing attachments and knowledge content, and ensuring accurate data migration, reconciliation, and secure integration with target platforms.
Key Responsibilities
Assess Zendesk instances, enabled products, configurations, and existing integrations.
Perform inventory and analysis of Zendesk brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.
Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.
Analyze data volumes, historical records, attachments, and data quality issues.
Develop backend and integration components using Node.js or Python.
Build and manage enterprise integrations between Zendesk and ERP, finance, product data, and other business systems using REST APIs and middleware.
Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.
Handle Zendesk data extraction, transformation, migration, and archival activities.
Manage ticket attachments, comments, audits, users, organizations, and knowledge-base content.
Implement custom modules, role-based access controls, data-retention policies, and record-hold functionality.
Develop migration manifests, control totals, reconciliation reports, and exception-handling processes.
Ensure data security, retention, access control, and compliance requirements are followed.
Collaborate with solution architects, migration teams, integration teams, security specialists, business stakeholders, and testing teams.
Provide technical documentation, troubleshooting, and support throughout migration and implementation activities.
Required Skills and Qualifications
6 9 years of overall IT experience.
Minimum 4 years of hands-on Zendesk experience.
Strong experience with Zendesk Support and Zendesk Guide.
Expertise in Zendesk REST APIs, incremental exports, and data extraction.
Strong understanding of Zendesk data objects, including tickets, comments, audits, users, organizations, forms, and custom fields.
Experience handling ticket and knowledge-base attachments.
Strong knowledge of REST APIs, JSON, OAuth, API tokens, and webhooks.
Experience with Node.js or Python for backend development and integration.
Knowledge of SQL and relational databases.
Experience with batch processing, retry mechanisms, checkpoints, and restart capabilities.
Hands-on experience with data migration, transformation, reconciliation, and exception handling.
Strong troubleshooting, technical documentation, and stakeholder-management skills.
Preferred Skills
Experience migrating data into and out of Zendesk.
Experience with CRM, IT Service Management (ITSM), and archival platforms.
Familiarity with enterprise ETL and middleware platforms.
Experience with cloud staging environments and secure file transfers.
Relevant Zendesk certifications.
){kind=logo}
