- Recherche d'emploi
- Saint-Laurent, QC
- health psychology
Health psychology Offres d'emploi - Saint-Laurent, QC
Créer une alerte d'emploi pour cette recherche
Health psychology • saint laurent qc
- Offre sponsorisée
- Nouvelle offre
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Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.
Manager, Group Health Claims
Location : Remote - Anywhere in Canada
Empire Life is looking to hire a Manager, Group Health Claims to join our Group Health Claims team!
Why pursue this opportunity
Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming.
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.
What you’ll be working on
- Provides business leadership, expert consultation and solution generation to ensure effective operations, continuous improvement and supports a positive customer experience.
- Support the Division’s customer service delivery promise through timely decision making on escalated issues that may have a significant impact on service and / or profitability; conduct investigation and make recommendations for resolution; provide leadership and guidance to team for response development
- Actively leads work teams devoted to innovation in product, process and operational initiatives
- Strong knowledge of drug plan management programs. Develop, implement and review programs and policies to support operational objectives including the development of best practices and protocols,
- Develop relationships with industry contacts, represent Empire and provide insight through industry committee involvement on industry changes and trends.
- Foster an environment of learning, collaboration and continuous improvement; oversee programs that develop employees knowledge and expertise
- Review and analyze metrics dashboard for activity, trends, quality and departmental performance metrics and foster an environment of accountability to meet business goals and service standards
- Coach and mentor employees, identify employee training, set goals and objectives and effective individual development plans, accountable for resource management, recruitment, performance management
- Participate in the development of the unit budget and manage department expenses; authorize and validate journal entries, cheque registers and monthly reporting
- Identify, monitor and interpret data in order to identify trends & take appropriate action
- Provide guidance and leadership on contract interpretation and recommend changes
- Develop and maintain key distribution partner relationships
- Act as a subject matter expert for the department with key internal and external stakeholders
- Identify and escalate situations to Senior Management that present a potential high risk and provide guidance and recommendations to staff and Senior Management in the resolution of escalated issues
What we’re looking for you to have
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes :
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process.
We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .