Hôtel Offres d'emploi - Richmond, BC

Reporting to the General Manager the Hotel Manager assists in the planning and directing of the entire operation of the hotel. You will be responsible for ensuring guest expectations are consistently exceeded deliver superior operating performance provide ownership a return on their investment and inspire an open and innovative learning environment for all of our Colleagues and Leaders to allow them to reach their full potential.  Operations that directly report to this position include : Front Office Housekeeping Food & Beverage Engineering and Security. More specifically the Hotel Manager will :

• Be a champion for Fairmont Waterfronts Culture Vision Mission and Values
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Core Standards Luxury Service Essentials and LQA and Forbes Standards at all times
• Ensure the smooth operation and co-ordination of the operating departments through their respective Department Heads responding to forecasted business levels
• Participate actively in the preparation presentation and subsequent achievement of the hotels annual Operating Budget and Marketing & Sales Plan
• Closely involved in the strategic planning and ongoing development of the hotel including revenue forecasting labour management planning ensuring the delivery of the hotels CSR and ESG commitments overseeing the health safety and security of our guests and colleagues.
• Lead and support all departments in the achievement of their financial and operational targets through effective organizational development operational policy and procedural implementation and evaluation and implementation of timely and effective colleague training activities
• Celebrate and uphold Fairmont Waterfronts renowned inclusive work culture; implement diverse and equitable work practices and policies with enthusiasm
• Foster a winning solution-oriented work environment motivating and engaging colleagues to continuously deliver the best possible luxury service experience to our guests
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time on target and accurate
• Monitor and provide timely action on staffing levels to achieve departmental productivity targets
• Coordinate the planning and implementation of hotel capital and improvement projects
• Ensure all stakeholders comply to Hotel operating controls
• Responsible for guest relations and for handling guest response alerts within the required timelines
• Actively involved in the recruitment process of leadership positions within the operating departments
• Update and ensure timely awareness of the hotels business continuity plan as well as its emergency and crisis management plans
• Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment
• Function as a key member of the hotel Executive Committee and leadership team.  Assume the responsibilities of the General Manager in their absence
• Other duties as assigned

Qualifications :

Additional Information :

Canadian work authorization.

Our commitment to Diversity & Inclusion :   We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit   what you love care for the world dare to challenge the status quo!  #BELIMITLESS

Remote Work : No

Employment Type : Full-time

Key Skills

Food Handling,Hospitality Management,Hotel Experience,Hospitality Experience,GM Vehicles,Management Experience,Profit & Loss,Revenue Management,Hotel Management,Operations Management,Budgeting,Leadership Experience

Experience : years

Vacancy : 1