Game developer • waterloo on
Senior Zendesk Developer / Implementation Specialist <p>Primary Skills: Zendesk Development, Zendesk REST APIs, Data Migration & Integration</p> <p>Job Type: Full-time</p&g... Voir plus
At Mawari we believe the next iteration of the internet will be delivered to XR devices.It represents a fundamental and pivotal change on how we work, socialize and learn today.To power the next ge... Voir plus
About Us JD Development Group is a Markham-based real estate developer and builder of residential communities in Ontario.We focus on delivering well-built homes and a dependable homeowner experienc... Voir plus
We bring innovative, exciting, and sustainable ideas to life.We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, ... Voir plus
Our intelligent power and sensing technologies solve the world’s most complex challenges and lead the way in creating a safer, cleaner, and smarter world.We're developing leading-edge wireless-enab... Voir plus
CSP is one of the largest and fastest growing private youth sports operators in the GTA.We provide fun, engaging experiences, creating lasting memories for the youth and families in our communities... Voir plus
You can't buy product if it's not on the floor, right?! As a part-time stock brand Ambassador, you're an expert at keeping product moving from the Stockroom to the Salesfloor through shipment proce... Voir plus
Amazing opportunity for someone who lives in or close to the Kitchener/Waterloo area.We are also willing to assist with relocation costs if you choose to relocate to be closer to work.Please note t... Voir plus
As an RF Developer, you will play a key role in developing the next generation of wireless technologies that power our innovative hearing solutions.Working within our Electronic Systems & RF team, ... Voir plus
Manufacturing Process Developer.Join Sonova’s Manufacturing Engineering team as a.Manufacturing Process Developer.In this role, you will focus on joining, surface, and encapsulation technologies fo... Voir plus
Full Stack Digital Developer – Java, Springboot, Rest API, Microservices.Hybrid (2 days per week in office).We are seeking an experienced Full Stack Sr.Digital Developer to design, develop, and sup... Voir plus
Restaurant Supply has paved a path into becoming the top provider of top-quality kitchen equipment and materials for many foodservice giants in the hospitality industry.Our primary mission is to co... Voir plus
The Lead Engineer, Agentic Solutions & Automation will be a key member of the team responsible for advancing agentic platforms and intelligent automation across North American Wealth at Manulife/Jo... Voir plus
Are you passionate about building reliable, scalable cloud platforms and automating the infrastructure that powers modern applications?.You’ll work across cloud infrastructure, container orchestrat... Voir plus
Descartes Unites the People and Technology that Move the World.The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combinin... Voir plus
APIs, microservices, databases and cloud deployments.You will develop scalable, secure and high-performing enterprise applications using Java, Spring Boot, React, Node.This role suits a strong hand... Voir plus
Are you passionate about building reliable, scalable cloud platforms and automating the infrastructure that powers modern applications?.You’ll work across cloud infrastructure, container orchestrat... Voir plus
Senior Zendesk Developer / Implementation Specialist
Primary Skills: Zendesk Development, Zendesk REST APIs, Data Migration & Integration
Job Type: Full-time
Location: Waterloo, Ontario, Canada | Hybrid
Job Description
We are seeking an experienced Senior Zendesk Developer / Implementation Specialist with 6 9 years of overall IT experience and a minimum of 4 years of hands-on Zendesk experience. The ideal candidate will have strong expertise in Zendesk Support, Zendesk Guide, REST APIs, data extraction, migration, and enterprise system integrations.
The role involves leading Zendesk source-side technical activities for enterprise data migration, archival, platform consolidation, and transformation projects. The candidate will be responsible for assessing Zendesk environments, extracting and transforming data, managing attachments and knowledge content, and ensuring accurate data migration, reconciliation, and secure integration with target platforms.
Key Responsibilities
Assess Zendesk instances, enabled products, configurations, and existing integrations.
Perform inventory and analysis of Zendesk brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.
Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.
Analyze data volumes, historical records, attachments, and data quality issues.
Develop backend and integration components using Node.js or Python.
Build and manage enterprise integrations between Zendesk and ERP, finance, product data, and other business systems using REST APIs and middleware.
Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.
Handle Zendesk data extraction, transformation, migration, and archival activities.
Manage ticket attachments, comments, audits, users, organizations, and knowledge-base content.
Implement custom modules, role-based access controls, data-retention policies, and record-hold functionality.
Develop migration manifests, control totals, reconciliation reports, and exception-handling processes.
Ensure data security, retention, access control, and compliance requirements are followed.
Collaborate with solution architects, migration teams, integration teams, security specialists, business stakeholders, and testing teams.
Provide technical documentation, troubleshooting, and support throughout migration and implementation activities.
Required Skills and Qualifications
6 9 years of overall IT experience.
Minimum 4 years of hands-on Zendesk experience.
Strong experience with Zendesk Support and Zendesk Guide.
Expertise in Zendesk REST APIs, incremental exports, and data extraction.
Strong understanding of Zendesk data objects, including tickets, comments, audits, users, organizations, forms, and custom fields.
Experience handling ticket and knowledge-base attachments.
Strong knowledge of REST APIs, JSON, OAuth, API tokens, and webhooks.
Experience with Node.js or Python for backend development and integration.
Knowledge of SQL and relational databases.
Experience with batch processing, retry mechanisms, checkpoints, and restart capabilities.
Hands-on experience with data migration, transformation, reconciliation, and exception handling.
Strong troubleshooting, technical documentation, and stakeholder-management skills.
Preferred Skills
Experience migrating data into and out of Zendesk.
Experience with CRM, IT Service Management (ITSM), and archival platforms.
Familiarity with enterprise ETL and middleware platforms.
Experience with cloud staging environments and secure file transfers.
Relevant Zendesk certifications.
){kind=logo}
