Facility technician Offres d'emploi - Surrey bc

The Vicinity Motor (Bus) Corporation (Previously Grande West Transportation Group) is a Canadian bus manufacturer which designs, engineers and manufactures mid-size buses for transit authorities and commercial enterprises. The Vicinity bus is available in a variety of models powered by clean diesel or CNG, designed with affordability, accessibility, and environmental responsibility in mind. Further to this, as a part of the global transition to sustainable transportation, the Vicinity Motor Corporation will be introducing the Vicinity Lightning EV bus, as well as a line of Electric Work Trucks. We are looking for a Service Technician to support our customers fleet of VMC buses, the technician is responsible for providing technical repair and service work either in a facility or in the field. Service technician may work on buses needing to be maintained, diagnostic review and repaired. Role Overview - Ensure customer satisfaction for vehicles in and out of warranty - Engage with customers to ensure maximum satisfaction and build relationships - Provide technical support to fleets in and around Western Canada - Performing repairs as needed in and out of warranty - Use creativity and resourcefulness to solve problems in the field - Review and approve local warranty claims - Discussion parts sales packages with customers - Reporting on parts and service experiences from the customer - Track and report on daily duties – IE calls / repairs / diagnosis / parts and service discussions - Communicate product design improvements to engineering and development teams - Research and build campaigns and service bulletins to resolve field issues - Develop and deliver training programs to the customer - Assist and train customers on new procedures, hands-on where required - Assist clients in maximizing vehicle performance, uptime, and reducing operating costs - Travel will be required Qualifications - Highly skilled in maintenance and troubleshooting of heavy-duty vehicle mechanical and electrical systems - Excellent organizational, communication, and interpersonal skills - Post-Secondary Technical Diploma an asset - Red Seal Heavy Duty Equipment Technician or Automotive Service Technician an asset - Class 5 License air brake endorsement and clean driver’s abstract - Proficient in technical writing, using Windows and Microsoft Office Suite - Ability to create TSB and Campaigns from data collected and analyzed by the Service and Engineering teams - Ability to travel - Ability to host technical training sessions - CNG experience an asset - EV experience an asset   Powered by JazzHR