Expert en sinistres Offres d'emploi - Kirkland Lake, ON

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE :

The Bilingual Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters, brokers, insureds, and vendors.

MAJOR RESPONSIBILITIES :

• Fielding incoming calls, emails, and physical mail to the Claim Contact Centre which include general inquiries, processing of new claims reported and acting on items within authority.
• Providing initial guidance on new claims process and communicating to insureds expectations and future steps to be taken, as well as sending out acknowledgment letters.
• Assigning files based on severity and maintaining an assignment log.
• Acting as SME and main point of contact in managing the relationship with our offshore support team, Genpact, on a day-to-day basis.
• Providing claims updates on behalf of the department to underwriters, brokers, insureds, and vendors.
• Responding to daily task assignments from adjusters within the larger Claims Department to complete various administrative tasks, as assigned.
• Assisting with the auto theft salvage process.
• Acting as liaison and first point of contact for auditors.
• Auditing daily financial processing results from each claim discipline to ensure claim files are properly documented and payments are in line with Chubb’s best practices.
• Manually entering and verifying banking information received from insureds and claimants.
• Reviewing current processes for control / optimization opportunities
• Other tasks as assigned.

Chubb est un chef de file mondial dans le domaine de l’assurance. Présente dans 54 pays, Chubb offre des assurances de dommages personnelles et commerciales, des assurances accident-maladie complémentaires pour les particuliers, ainsi que de la réassurance et de l’assurance vie à une grande variété de clients. Notre compagnie se distingue grâce à un large éventail de produits et services, une vaste capacité de distribution, une santé financière exceptionnelle, son excellence en souscription, une expertise supérieure en matière de traitement des sinistres, en plus de sa présence locale à travers le monde.

OBJECTIFS PRINCIPAUX :

L’adjoint(e) aux sinistres fournira un soutien et une assistance administrative au service des sinistres. Il / elle communiquera avec les parties intéressées à l’interne et à l’externe, principalement les experts en sinistres, les courtiers, les assurés et les fournisseurs.

RESPONSABILITÉS PRINCIPALES :

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

Chubb s’engage à offrir des chances égales d’emploi à tous les employés et candidats. Nous avons pour politique d’offrir des chances égales d’emploi aux employés et aux candidats en nous basant sur les compétences relatives au poste et la capacité à accomplir le travail. Si vous avez besoin de mesures d’adaptation pendant le processus d’embauche ou après votre embauche, veuillez en aviser le Service des ressources humaines. Si un candidat sélectionné a besoin de mesures d’adaptation pendant le processus de recrutement, Chubb communiquera avec celui-ci afin de mettre en place des mesures qui répondent à ses besoins en matière d’accessibilité.