Employee relations Offres d'emploi - Milton, ON

POSITION OVERVIEW :

The Employee Benefits Group Account Manager is responsible for the oversight and ongoing management of assigned client accounts. They will primarily work alongside an Advisor as a key member of the client relationship team and focus on ensuring world class client care. This position coordinates with support staff to facilitate the implementation of new or renewing accounts to ensure the highest level of service is met. The Account Manager will identify trends in service issues and develop corrective action plans that will positively improve the client’s ability to manage their benefit plans.

RESPONSIBILITIES :

Relationship Management

• Communicate effectively and courteously to clients, employees, and carriers regarding benefit plans, renewal information, and plan & vendor options
• Engage clients to gather information about their insurance needs, discuss existing coverage, and provide customized insurance solutions
• Deliver exceptional customer service and ensure client satisfaction with every effort to exceed expectations, which may include in person meetings
• Manage and grow existing book of business and identify cross selling opportunities

Account Management

Internal Collaboration

Reporting & Analytics

REQUIREMENTS :

Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.