Drafting Offres d'emploi - Brampton, ON

Job Description
Job Profile: Account Manager – Millwork & Residential Design
Position Summary
We are seeking a highly skilled and client-focused Account Manager to lead and manage a key client account while also overseeing our in-house residential design clientele. This role blends client relationship management, AutoCAD-based design coordination, and cost estimation within a custom millwork environment.
The ideal candidate brings a strong background in millwork or cabinetry design, technical drafting (AutoCAD), project estimation, and customer-facing account management, ensuring seamless execution from concept through delivery.
Key Responsibilities
1. Account Management & Client Relations

• Serve as the primary point of contact for a major strategic client and all assigned residential design customers
  
• Build and maintain long-term relationships through proactive communication and excellent service
  
• Understand client requirements and translate them into actionable design and production plans
  
• Manage expectations, timelines, budgets, and deliverables
  
• Handle client presentations, approvals, and follow-ups
  

2. Design & CAD Coordination

• Produce and review detailed millwork drawings using AutoCAD
  
• Collaborate with internal design, engineering, and production teams to ensure accuracy and feasibility
  
• Interpret architectural drawings and specifications into shop-ready drawings
  
• Support value engineering and design optimization to meet client budgets and timelines
  
• Ensure all designs meet company standards, building codes, and client expectations
  

3. Estimation & Costing

• Prepare accurate project estimates, quotes, and proposals for millwork projects
  
• Analyze material, labor, and production costs
  
• Work with vendors and suppliers to obtain pricing and ensure cost competitiveness
  
• Track project budgets and support margin control throughout project lifecycle
  

4. Project Coordination (alongside a Project Manager)

• Act as the bridge between clients, designers, shop teams, and installers
  
• Monitor project schedules and ensure timely delivery and installation
  
• Identify and mitigate risks or issues throughout project execution
  
• Ensure change orders and revisions are properly documented and communicated
  

Work Environment

• Combination of office-based (design and coordination) and occasional site visits
  
• Collaborative team setting with design, production, and installation teams
  
• Fast-paced environment managing multiple projects simultaneously
  

Ideal Candidate Profile
You are a hybrid professional who thrives at the intersection of design, technical execution, and client service. You can confidently sit with a client, interpret their vision, translate it into technical drawings, price it accurately, and guide the project through to successful completion.

Requirements

Qualifications & Experience
Required

• 3–7+ years’ experience in millwork, cabinetry, or custom woodworking industry
  
• Strong proficiency in AutoCAD (2D; 3D is an asset)
  
• Experience in client-facing account management or project management
  
• Proven experience in estimating millwork or construction projects
  
• Ability to read and interpret architectural drawings and specifications
  
• Excellent communication, presentation, and interpersonal skills
  

Preferred

• Diploma or degree in Interior Design, Architectural Technology, Woodworking, or related field
  
• Experience working with residential builders, designers, or developers
  
• Familiarity with ERP systems, project management tools, or estimating software
  
• Knowledge of materials, hardware, finishes, and millwork construction methods
  

Core Competencies

• Client Relationship Management
  
• Technical Drafting & Design Accuracy
  
• Financial Acumen & Estimation
  
• Problem Solving & Attention to Detail
  
• Time Management & Multi-Project Coordination
  
• Cross-Functional Collaboration
  

Key Performance Indicators (KPIs)

• Client satisfaction and retention
  
• Accuracy of estimates vs. actual project costs
  
• On-time delivery of drawings and project milestones
  
• Project profitability and margin performance
  
• Volume and value of managed accounts
  

Requirements
Qualifications & Experience Required 3–7+ years’ experience in millwork, cabinetry, or custom woodworking industry Strong proficiency in AutoCAD (2D; 3D is an asset) Experience in client-facing account management or project management Proven experience in estimating millwork or construction projects Ability to read and interpret architectural drawings and specifications Excellent communication, presentation, and interpersonal skills Preferred Diploma or degree in Interior Design, Architectural Technology, Woodworking, or related field Experience working with residential builders, designers, or developers Familiarity with ERP systems, project management tools, or estimating software Knowledge of materials, hardware, finishes, and millwork construction methods Core Competencies Client Relationship Management Technical Drafting & Design Accuracy Financial Acumen & Estimation Problem Solving & Attention to Detail Time Management & Multi-Project Coordination Cross-Functional Collaboration Key Performance Indicators (KPIs) Client satisfaction and retention Accuracy of estimates vs. actual project costs On-time delivery of drawings and project milestones Project profitability and margin performance Volume and value of managed accounts