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- Toronto, ON
- director of operations
Director of operations Offres d'emploi - Toronto, ON
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Director of operations • toronto on
- Offre sponsorisée
Director of Operations
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Job Overview
Assist in managing the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.
DUTIES AND RESPONSIBILITES
FINANCIAL RETURNS
- Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations for all or some of the following areas :
- Front office functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
- Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
- Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
- The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
- Catering functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
- Maintain a proactive human resources function to ensure positive employee relations, training and development, wage / benefit administration, etc. and compliance with policies and procedures and labour regulations.
- Accounting and purchasing controls and procedures are implemented and maintained.
PEOPLE
GUEST EXPERIENCE
HEALTH AND SAFETY
RESPONSIBLE BUSINESS
ACCOUNTABILITY
This job is the second in command to the General Manager in a large full-service, major flagship hotel with an extensive range of facilities and services, high volume catering and or convention facilities, and a large number of VIP and special key guests. Typically, a large international location with extensive competitive pressures and operates in all market sectors.
Qualifications And Requirements
Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus three years of general management experience in a high-level operations role or prior general manager experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent English. Other languages preferred.
This Job Requires Ability To Perform The Following
Other
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