Digital Offres d'emploi - Sydney, NS

Competition No :             45846

Salary Range :                 $3,760.89  - $4,701.11  Bi-Weekly / $97,783.14 - $122,228.86  Annually (EC 12)

Position Status :              Permanent

Benefits :                          Paid Holidays, Vacation, Family Leave, Health, Dental, and Defined Benefits Pension

Location :                         Multiple Locations

Department :                    Cyber Security & Digital Solutions

Classification :                 Exclusion - Non Union - NSPG

Closing Date :                  4 / 30 / 2025   (Applications are accepted until 11 : 59 PM Atlantic Time)

ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)

At the Department of Cyber Security and Digital Solutions  CSDS , we prioritize people —both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations . As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes . Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference . From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

We are looking to transform the way we serve our healthcare partners and citizens by finding the right person to be our Manager, User Support Services. Note that this position is responsible for support within the Valley, South Shore, and Southwest areas. The successful candidate may choose to work in the regional healthcare facility in Kentville, or Bridgewater or Yarmouth.

In this role, you will lead a team of front-line technical professionals supporting the delivery of modern digital experiences to users in Government and Healthcare in a 24 / 7 operational environment. You will lead a team that supports our partners in the northern region of the province.

Do you excel at leading a team that delivers excellent service to partners? Are you a natural motivator who embraces dynamic challenges? Do you thrive in a fast-paced environment? Do you enjoy planning and implementing projects focused on continual service improvement? If you answered yes to these questions, we have an exciting opportunity for you to explore.

Who We're Looking For

• You are passionate about enhancing people's service experience and have a strong drive to resolve complex technical problems and requests through various channels such as phone, in-person interactions, and our ticketing system. You excel in providing front-line support in a 24 / 7 environment for critical services and take pride in working as part of a team. You always strive to go above and beyond in delivering exceptional user experiences. You thrive on providing excellent support to partners.
• You embody our values of respect, integrity, diversity, accountability, and the public good. Your passion for service excellence is evident, and you actively advocate for and emphasize the importance of people, teams, diversity, and a strong organizational culture.
• You have a proven track record of using due diligence and data-driven approaches to solve problems, demonstrate objectivity and professionalism, bring a positive and can-do attitude, take ownership of activities, and communicate progress and outcomes proactively and effectively.

Key Responsibilities

As the Manager, User Support Services your primary accountabilities will include :

Qualifications and Experience

To be successful in this role, you will have a minimum of 5 years’ experience in a leadership position, or an equivalent combination of training and experience.

You will have the following :

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

We recognize that everyone brings different skills and experiences to the table.

If you don’t “check all the boxes”, we encourage you to apply anyway and tell us why you’re the right fit for the job.

We value diversity of thought and believe that the best teams are those that bring together people with a range of experiences and perspectives.

Other Considerations

Due to the nature of this position, you will be required to work on-site.

Note that this position is responsible for support within the Valley, South Shore, and Southwest areas. The successful candidate may choose to work in the regional healthcare facility in Kentville, or Bridgewater, or Yarmouth.

This competition may be used within 12 months to fill similar positions in other areas of Nova Scotia should they become available.

An immunization form needs to be completed confirming immunity to the following, or that bloodwork or vaccinations are scheduled or in progress :

Benefits & Perks

At CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities :

Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government

Pay Grade :   EC 12

Salary Range :   $3,760.89 - $4,701.11 Bi-Weekly

Diversity, Equity, and Inclusion at CSDS :

At the Department of Cyber Security and Digital Solutions (CSDS), we strive for a workforce that reflects the diversity of the citizens we serve at every level of our organization. We recognize that users of government services come from all walks of life, and we work to ensure our team reflects these communities. Guided by the Government of Nova Scotia’s Employment Equity Policy, we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities, and Women in under-represented roles. We encourage individuals from these groups to self-identify in their electronic applications.

At CSDS, we celebrate diversity, inclusion, and belonging. By valuing diverse perspectives and experiences, we create an environment where all talent can thrive, enabling us to deliver innovative and inclusive public services to Nova Scotians.

Current government employees may access this posting through the link below :

PLEASE NOTE : Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to

Competitions@novascotia.ca.