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Digital • canada

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Digital Consultant, FSM

ZaelabCA
Télétravail
Temps plein
Quick Apply

The Digital Consultant, FSM, reporting to the Director, Digital Consulting, is responsible for delivering high-quality Field Service Management (FSM) and CRM-enabled solutions across platforms such...Voir plus

Digital Marketing Coordinator

AmityToronto, Ontario, Canada
Temps plein

Amity provides the world's most powerful Customer Success software.Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness.The combination of re...Voir plus

Digital Production Designer

JENNY BIRDToronto, ON, CA
Temps plein
Quick Apply

Hi, I’m Kaela, the Brand Director, Marketing and Creative here at JENNY BIRD.I started on the Creative team over four years ago, helping shape the visual world of the brand, and recently transition...Voir plus

Director Digital Design

Royal Bank of Canada>TORONTO, Canada
Temps plein

Royal Bank of Canada's Self-Directed Investing business.This is a high-impact leadership opportunity to shape the future of how Canadians invest independently.You'll champion a design culture that ...Voir plus

Digital Architect - REMOTE

Randstad CanadaEdmonton, Alberta, CA
Télétravail
Temporaire
Quick Apply

Our Edmonton client is seeking a Senior Solution Architect for an initial 12 month contract to play a key role within their Justice Digital Platform Services team.This is a high-impact opportunity ...Voir plus

Digital Marketing Specialist

Syngenta Crop ProtectionCalgary, Alberta, Canada
Télétravail
Temps plein +1

This is an 18-month contract position.Please note: This role can be supported remotely from within Canada.Optimal support locations are in the Alberta and British Columbia areas.At Syngenta, we are...Voir plus

Digital Product Owner

Company 1 - The Manufacturers Life Insurance CompanyWaterloo, Ontario
Temps plein

As a Product Owner within the Individual Insurance Digital Delivery team, you will work closely with a team of Product Owners, Delivery Teams and Business partners to deliver products, services and...Voir plus

Director, Digital Servicing

VancityVancouver, BC, CA
Temps plein +1

Lead the modernization and continuous evolution of the digital banking platform for retail, SMB, and commercial members across web and mobile channels from strategy through execution and production...Voir plus

Digital Strategist / Stratège Digital

Evolving WebMontreal, QC, CA
Temps plein
Quick Apply

Do you want to work at a growing digital agency to foster client relationships and build client success? Evolving Web is looking for an ambitious and energetic Digital Strategist to help us.Your mi...Voir plus

Digital Strategist / Stratège Digital

Evolving WebMontreal, Quebec, Canada
Temps plein

Do you want to work at a growing digital agency to foster client relationships and build client success? Evolving Web is looking for an ambitious and energetic Digital Strategist to help us.Your mi...Voir plus

Digital Coordinator

Adecco CanadaMississauga, Ontario, Canada
Temps plein +2
Quick Apply

Adecco is excited to partner with our client,.Marketing Activation team in Mississauga, ON.This role requires a detail-oriented digital professional who enjoys juggling multiple platforms, collabor...Voir plus

Digital Specialists

Build Nova ScotiaHalifax, NS, CA
Temps plein

As a Digital Solution Specialist in each of the identified roles below, you will play an important role in advancing digital transformation and infrastructure priorities.You will work alongside mul...Voir plus

DIGITAL PERSONALIZATION SPECIALIST

The Home Depot CanadaToronto, ON, CA
Temps plein

At The Home Depot Canada, we want you to feel valued and supported.The pay range you see represents base salary only.In addition, your total rewards may include: semi-annual bonuses tied to busines...Voir plus

Digital Experience Consultant

CIE_101 Beneva Inc.Longueuil, Quebec
Temps plein

Sous la responsabilité de la Direction Principale Numérique Métiers– Assurances vie et service financiers, vous serez responsable d’appliquer et de contribuer à la stratégie numérique en assurances...Voir plus

Digital Marketing Manager

Broadstreet Properties LTDCampbell River, BC, CA
Temps plein
Quick Apply

The Digital Marketing Manager will lead the digital marketing initiatives for the organization.The Digital Marketing Manager will generate web traffic, conversions and leads through digital campaig...Voir plus

Digital Marketing Specialist

Rocky MountaineerVancouver, BC VZC, CAN
Temps plein

Reporting to the Manager, Digital Marketing and Media, the Digital Marketing Specialist is responsible for the day-to-day execution, optimization, and performance of Armstrong Collective’s paid med...Voir plus

Digital Marketing Campaign

International Financial GroupToronto, Ontario
Temps plein

Our client, a top banking client in Canada is looking to hire a.The successful candidate will be exposed to several different teams offering them many developmental opportunities.Champions a custom...Voir plus

Director Digital Design

0000050007 Royal Bank of CanadaTORONTO, Ontario, Canada
Temps plein

Royal Bank of Canada's Self-Directed Investing business.This is a high-impact leadership opportunity to shape the future of how Canadians invest independently.You'll champion a design culture that ...Voir plus

Digital Marketing Specialist

Explore!Toronto, Ontario, CA
Temps plein +1
Quick Apply

Explore is a global adventure travel company with 40 years’ experience in providing exciting and authentic travel experiences.With over 350 trips in around 100 countries, Explore’s expertly crafted...Voir plus

Digital Consultant, FSM

Digital Consultant, FSM

ZaelabCA
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Télétravail
  • Quick Apply
Description de poste

The Digital Consultant, FSM, reporting to the Director, Digital Consulting, is responsible for delivering high-quality Field Service Management (FSM) and CRM-enabled solutions across platforms such as ServiceNow, Salesforce, and custom-built architectures. This role requires strong functional consulting skills, the ability to translate complex operational requirements into scalable digital workflows, and deep understanding of field service and service operations best practices.

The Digital Consultant, FSM will lead discovery sessions, design and configure platform capabilities, collaborate with technical teams, and guide clients through successful deployment and adoption. You will act as a trusted advisor, ensuring clients receive clear communication, thoughtful solution recommendations, and measurable business outcomes.

Your Key Responsibilities

  • End-to-End FSM Implementation: Lead discovery workshops, requirements gathering, functional design, configuration, testing, and deployment activities for FSM solutions across ServiceNow, Salesforce, and custom architectures.
  • Solution Design: Translate client processes into clear functional specifications and align them with platform capabilities, including workflow design, data models, and integration patterns.
  • Configuration & Validation: Configure modules, build proof-of-concepts or sandbox environments, and validate solution approaches with stakeholders and technical teams.
  • Field Service Expertise: Guide clients in best practices across field operations, dispatch, workforce management, mobile workflows, and service lifecycle management.
  • Cross-Functional Collaboration: Coordinate with project managers, technical architects, and engineering teams to ensure high-quality sprint execution and successful delivery.
  • Testing & Adoption: Support UAT, deployment readiness, documentation, and training to ensure business adoption and value realization.
  • Practice Enablement: Contribute to improving delivery standards, reusable assets, and methodology within the FSM and CRM practice.
  • Continuous Learning: Stay informed on platform updates, AI-driven automation trends, and evolving best practices in FSM and CRM.

Requirements

Your Experience

  • 2+ years of hands-on experience implementing Field Service Management or service operations solutions on ServiceNow, Salesforce, or similar platforms.
  • Strong functional understanding of CRM and FSM processes, including dispatch, workforce management, case/service workflows, and operational analytics.
  • Ability to understand complex operational requirements and translate them into structured functional and technical designs.
  • Experience collaborating directly with enterprise clients and navigating multi-stakeholder environments.
  • Strong communication skills with the ability to engage business owners, technical teams, and leadership stakeholders.
  • Highly organized, structured, and capable of managing tasks, requirements, and timelines within an agile environment.
  • Demonstrated problem-solving and analytical skills with the ability to troubleshoot issues and identify effective solutions.
  • Interest in leveraging AI-driven insights, automation, and intelligent workflows within digital service operations.
  • Understanding of web development architectures, integration approaches, APIs, and data flows.
  • Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
  • Nice to Have:
    • Experience with Logik.ai
    • Participation in ServiceNow/Salesforce communities
    • Relevant FSM certifications.

Benefits

Why you’ll love working here:

  • Unlimited Vacation/PTO
  • Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
  • Fully remote and distributed teams
  • Paid Parental Leave
  • Ongoing training and education opportunities
  • 0% Bureaucracy Culture - Focus is on responsibilities, not title

Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.

Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use E-Verify to confirm the identity and employment eligibility of all new USA hires.

Please rest assured that we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information LINK