Data mining • kitchener on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
Huawei Canada has an immediate permanent opening for a Senior Research Engineer.The Huawei Digital Trust Lab is on a mission to enhance consumer, embedded and enterprise computing platforms by buil... Voir plus
New Generation Design Wave (NGDW).Our approach melds aesthetic excellence with functional design to transform everyday environments into thriving social, cultural, and economic hubs.At NGDW, we pri... Voir plus
Please submit your CV in English and indicate your level of English proficiency.Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, eva... Voir plus
Descartes Unites the People and Technology that Move the World.The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combinin... Voir plus
AECOM is actively seeking a highly motivated Senior Fluvial Geomorphologist for employment in Canada.This is a new position as part of our ongoing expansion of fluvial geomorphology expertise in en... Voir plus
Serving more than 165,000 residential and business customers in the Cities of Kitchener and Waterloo, Townships of Woolwich, Wilmot, and Wellesley, Enova Power Corp.A vacancy exists in the Innovati... Voir plus
Join Amrize as a Senior Resource & Mining Planning Manager and help construct what's next.If you're ready to put your skills to work on projects that matter - and build a career with a company that... Voir plus
Join us at Manulife and be part of a team that strives for excellence, where your efforts will directly contribute to our success.Here, your work will have an important impact, andyou’llbe empowere... Voir plus
Big Data QA Engineer (GCP BigQuery).Digital: Google Data Engineering.We are looking for a motivated.Assist in various data testing projects in a Big Data environment.Work closely with teams to buil... Voir plus
Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc.CMOS and CCD image sensors and modular ... Voir plus
Page(), pageData: pageData, onMessage: onMessage, classModifier: classModifier } } -->.PageDisplayBoxed}, class: classWithModifier ">.Dat... Voir plus
This Volunteer Placement is Located in:.Open to Canadian Citizens and Permanent Residents of Canada only.You will play a pivotal role in empowering SMEs, small-scale, and artisanal miners by provid... Voir plus
This Volunteer Placement is Located in:.Open to Canadian Citizens and Permanent Residents of Canada only.You will play a pivotal role in empowering SMEs, small-scale, and artisanal miners by provid... Voir plus
Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ... Voir plus
As a Senior Data Science and Machine Learning Specialistt, you will be the bridge between complex datasets and strategic business outcomes.You will be responsible for predicting trends and extracti... Voir plus
Project Manager, Product & Process Improvement.Kitchener, ON, Canada – Hybrid (3 days onsite, 2 days remote).The Project Manager, Product & Process Improvement is responsible for solving product an... Voir plus
Group Benefits Administration, Plan Specialist (band 4).The Group Benefits Administration Plan Specialist provides a positive Client experience by completing the successful set- up and revisions of... Voir plus
New Generation Design Wave (NGDW) is an innovative architectural design firm dedicated to reshaping communities through uniquely designed spaces that enhance human experiences.Our approach melds ae... Voir plus
PDS is looking for a Partner Success Manager.Strong understanding of SaaS, cloud, cybersecurity, or enterprise software business models.Demonstrated success with partner ecosystems and indirect sal... Voir plus
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
