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Commercial Customer Service Representative

Winters Technical StaffingAjax, Ontario,, ON
34,00 $CA par heure34,00 $CA par heure
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Experienced Printing Order Coordinator

ABL EmploymentScarborough, ON
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Data Entry Product Support - $45 per hour - No Experience

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Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Voir plus

 • Offre sponsorisée

Forex & Crypto Trader – Remote - Entry Level

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Remote Video production Expert - Data Labelling

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Data Scientist II

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Our employees are at the heart of everything we do.Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact’s com... Voir plus

Data Labeling Specialist: Remote Contract

WorkadaPickering, Ontario, ca
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Insurance Professional

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Commercial Customer Service Representative

Commercial Customer Service Representative

Winters Technical StaffingAjax, Ontario,, ON
Il y a plus de 30 jours
Salaire
34,00 $CA par heure
Type de contrat
  • Temporaire
Description de poste

Commercial Customer Service Representative

Job Description

Our client in Ajax, Ontario, is seeking a Commercial Customer Service Representative to manage customer orders, inquiries, and urgent requests while coordinating with internal teams in a fast-paced, highly regulated manufacturing environment.

Pay rate: $ - $ per hour

Contract role – month contract – with possibility of extension

Rotating shift schedule: 9 am to 5pm or am to 7 pm

Hybrid:

Starting ASAP

RESPONSIBILITIES

  • Respond to customer inquiries in a timely manner (h) relating to spares pricing, availability, order status, and credit requests.
  • Have progressive level of customer management experience to actively support a predefined customer allocation.
  • Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations
  • Actively manage customer purchase orders from order intake to shipment.
  • Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.
  • Problem solving skills to identify blockers with systems and/or tools.
  • Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc.
  • Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
  • Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including Request for Quote (RFQ), Order Entry, Deliveries etc
  • Participate in reviews / meetings as required.

Requirements

REQUIREMENTS

  • Front Office Customer Services/Account experience, preferably in an aerospace environment.
  • Proficiency in SAP.
  • Proficiency on MS Word, Excel, PowerPoint, Outlook.
  • Excellent verbal and written English communication skills.
  • Excellent interpersonal skills and strong sense of teamwork.
  • Sense of priority's management
  • Proficiency in French and Portuguese is an asset

Please apply online or email your resume to Irena Shema

We are an equal opportunity Employer