Customer success manager Offres d'emploi - Surrey bc

cmBuilder.io is a fast-growing construction technology product that is becoming the new industry standard for site logistics planning and 4D simulations. We empower 100s of construction companies (mainly General Contractors) to win more projects, and plan for them effectively. Our mission is to democratize the use of technology in the construction industry by providing a solution that is accessible, easy, and intuitive to use.

What is the role?

Are you passionate about construction technology? Do you want to make a significant impact in a fast-growing startup environment? We're looking for a dynamic professional with a strong background in BIM / VDC and construction to join our cmBuilder team as a Customer Success Manager. Prior experience in customer success is not necessary for this role; It is your industry expertise and your ability to speak the same industry language as our users that will make you a trusted advisor to our clients, which in turn will drive their satisfaction, retention, and growth. This role combines support, account management, and content creation to ensure our customers are successful using cmBuilder to achieve their business goals.

Responsibilities

• Provide exceptional support to users, addressing questions and resolving issues promptly.
• Build and maintain strong customer relationships to drive customer satisfaction and loyalty.
• Conduct regular check-ins to ensure alignment with customer objectives.
• Create 4D simulations in cmBuilder, BIM modeling, and data management.
• Leverage expertise in BIM / VDC and construction to provide guidance to customers.
• Develop onboarding plans and help onboard new customers, ensuring their users are successful using cmBuilder.
• Develop, produce, and manage educational content such as user guides, onboarding videos, webinars, and tutorials.
• Document and advise on internal documentation including playbooks and best practices.
• Collect, track, and report on KPI data.
• Collaborate with go-to-market and product teams to relay customer feedback and contribute to product enhancements.
• Participate in product roadmap discussions to advocate for features that benefit our customers.

Requirements

Skills

Salary

Benefits

Why Work With Us?

Who Are We?

Founded in 2014, CadMakers is an industry-leading digital construction technology company headquartered in Burnaby. We are a team of highly motivated innovators delivering Digital Construction solutions to our global customers, through a mix of products and services. We exist to provide simple solutions to the construction industry's most complex, yet common problems.

Our values : We are Innovative , we are Hard-Working , we are Humble , we are Customer-Focused , we value Performance , and we are a TEAM .