Customer service Offres d'emploi - Sainte-Thérèse, QC

We're on the hunt for the next Customer Service Representative to join a renowned company specializing in personal protective equipment. If you're passionate about delivering exceptional service and thrive in a dynamic, bilingual environment, this opportunity is for you!

Work Location : Laval, hybrid after 3 months (3 days in office / 2 days remote work).

Employment Type : Full-time

Salary : $50,000 - $55,000

About the Role

As a Customer Service Representative, you'll be the first point of contact for our valued customers, sales representatives, and end-users across Canada. You'll play a key role in ensuring high customer satisfaction through effective communication and proactive problem-solving.

Advantages

Comprehensive Group Insurance (medical and dental coverage).

RRSP (Registered Retirement Savings Plan).

Hybrid Work Schedule after 3 months (3 days in office / 2 days remote, if desired) for a better work-life balance.

2 to 3 weeks of annual vacation.

5 personal days per year.

Job Stability : We're proud to have had no employee turnover in the last year, which speaks volumes about our excellent company culture.

Stable Schedule : 40 hours per week, Monday to Friday.

Responsibilities

As a Customer Service Representative, you'll need to :

Manage a high volume of incoming calls from clients, sales representatives, and end-users.

Respond to emails and client inquiries regarding product information, order statuses, and other questions.

Generate quotes for clients and obtain necessary pricing from product management.

Develop and maintain a comprehensive knowledge base of our evolving product offerings.

Provide superior customer service by building strong relationships with existing clients and business partners.

Proactively resolve customer issues to ensure a smooth and positive experience.

Qualifications

Required Qualifications :

5 to 10 years of relevant customer service experience.

Proficiency in French and English (essential bilingualism), as service is provided across Canada.

Proficiency and in-depth knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook).

Practical knowledge of an ERP system (Enterprise Resource Planning).

Desired Skills and Competencies :

Excellent communication and interpersonal skills, both verbal and written.

Strong operational capabilities and a proven ability to manage multiple tasks simultaneously while meeting tight deadlines.

An exceptional focus on customer service and keen attention to client requests.

Ability to effectively manage stress in a fast-paced environment.

Summary

Is this job for you?

If you're looking for a B2B customer service role, a full-time day position, and weekdays, look no further!

Don't wait! Send your resume to elisabeth.parent@randstad.ca with "protection" in the subject line.

Looking forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.