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Sr Salesforce Support Engineer
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Fugi GaoON, CASr Salesforce Support Engineer
BarracudaOntario, CanadaJob ID 25-358Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Envision yourself at Barracuda
- This position will collaborate with other Developers, Business Analysts, Business Users and quality assurance staff to .
- Responsible for owning, driving, and providing daily front line sales support to the users through our Salesforce Service Cloud process.
- Accountable for the system UAT testing of new / updated sales processes & functionality before itis released to the sales team.
- Monitor Support queue and bringing to Development team for any repetitive issues / bugs
- Able to Work independently on Kanban releases (Maintenance) alongside Support .
What you’ll be working on
What you bring to the role
What you’ll get from us : A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options. The anticipated on-target earnings range for this role is $121,00 to $130,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws. #LI-Remote