Computer security • leduc ab
Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd.Java staff have over 50 years of experience building... Voir plus
Nisku Truck and Trailer location.The Parts Person is responsible for aiding.The position entails executing parts inventory duties that bolster our Parts Business by supporting warehouse operat... Voir plus
We are looking for the right people — people who want to innovate, achieve, grow and lead.We attract and retain the best talent by investing in our employees and empowering them to develop themselv... Voir plus
We are seeking a detail-oriented .Logistics & Shipping Coordinator.This role ensures the smooth movement of freight through accurate documentation, timely communication, and efficient coor... Voir plus
Silent-Aire Limited Partnership is a wholly owned subsidiary of Johnson Controls.Silent-Aire is a technology driven company that designs, engineers and manufactures hyperscale cooling and modular d... Voir plus
Silent-Aire Limited Partnership is a wholly owned subsidiary of Johnson Controls.Silent-Aire is a technology driven company that designs, engineers and manufactures hyperscale cooling and modular d... Voir plus
HSE management system (MS), standards, policies, and processes for assigned rigs; drives ownership, responsibility and accountability for HSE culture; communicates effectively to drive consistent i... Voir plus
The purpose of this job is to process merchandise and fuel transactions.Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.Complete end-of-shift report... Voir plus
Join Silent-Aire — Powering the World’s Data Centers.Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions f... Voir plus
A family business with family values.Team events and outings year-round.Interesting and challenging work – we're leaders in the industry.Ongoing investment in training and development.Long-term sta... Voir plus
Disclaimer: SLB completed the acquisition of ChampionX on July 16, 2025.If selected for this position, your employment will begin with ChampionX and will transition to SLB as part of the planned in... Voir plus
Join Chandos and play a vital role in keeping our projects moving! As an Equipment Warehouse Labourer / Driver, you’ll be at the heart of our operations, supporting both our tool and equipment yard... Voir plus
Now Hiring: Structural Welders (Day & Night Shifts Available).Locations: Edmonton or Nisku, Alberta.Day Crew: Monday to Thursday, 6:30 AM to 4:00 PM, with early finishes on Friday (6:30 AM to 2... Voir plus
Serving more than 11 million customers nationally, TD provides a full range of financial products and services through its branch banking network, telephone, internet banking, and ‘TD Green Machine... Voir plus
Ready to suit up as a Camp Security Guard.GardaWorld is seeking professional and reliable Camp Security Guard? for a temporary Fly-in/Fly-out assignment in Nunavut supporting a major marine shippin... Voir plus
Looking for an opportunity to make a positive difference in the community of the City of Beaumont?.Our forward-thinking organization is dedicated to continuous improvement, innovation, and exceptio... Voir plus
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Voir plus
As a Warehouse Associate, you will be responsible for picking, packing, and shipping customer orders as well as counting, verifying, receiving, and putting away incoming vendor material and custome... Voir plus
Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. (“Java”). Java staff have over 50 years of experience building some of Canada’s largest electrical infrastructure projects. We are seeking an experienced IT Service Desk Analyst for our growing team. This position will be based out of our Nisku, AB location.
The IT Service Desk Analyst plays a vital role within our organization, providing technical support and assistance to end-users. Reporting directly to the IT Service Desk Lead, this position serves as the primary point of contact for IT-related issues and inquiries, ensuring prompt and effective resolution or escalation when necessary. The IT Service Desk Analyst must possess excellent communication, problem-solving, and customer service skills to deliver top-notch IT support to our users.
Additionally, the IT Service Desk Analyst will serve as the main on-site contact and collaborate with all Java IT team members to support related tasks as directed.
Key Accountabilities:
End-User Support
o Serve as the primary point of contact for end-users, responding to IT-related queries, incidents, and service requests for desktop and mobile devices.
o Provide excellent customer service, demonstrating patience, empathy, and a proactive approach to resolving issues.
Technical Troubleshooting
o Diagnose and resolve hardware, software, and network-related issues for desktop computers, laptops, smartphones, and tablets.
o Assist with root cause analysis to identify underlying problems and implement effective solutions.
Software Support
o Install, configure, and troubleshoot software applications on both desktop and mobile devices, including productivity suites, operating systems, and specialized business software.
o Assist users with software-related issues, including licensing, compatibility, and functionality.
Hardware Support
o Setup and deploy new desktops, laptops, smartphones, and tablets.
o Perform hardware upgrades and replacements as needed.
o Troubleshoot hardware failures and coordinate repairs with external vendors if necessary.
Mobile Device Management
o Manage mobile device enrollment, configuration, and security settings (e.g., MDM/EMM tools) for both company-owned and BYOD (Bring Your Own Device) devices.
o Ensure mobile devices are compliant with company policies and security standards.
Remote Support
o Utilize remote support tools to assist end-users with desktop and mobile devices, especially those working off-site or in remote locations.
o Provide remote troubleshooting and issue resolution to maintain user productivity.
IT Asset Management
o Maintain an accurate inventory of desktop hardware, mobile devices, peripherals, and software licenses.
o Ensure compliance with IT asset management policies and procedures for all devices.
Incident Management
o Log and document all incidents and service requests related to desktop and mobile devices in the Java IT service management system.
o Classify and prioritize incidents based on impact and urgency to meet defined service level agreements (SLAs).
Overall
o Ensure compliance with Java Holdings Ltd. group policies and procedures when sharing company data with both internal and external partners.
o Utilize the Java IT service management system for all tasks and ensure accurate information is maintained to facilitate proper ticket status.
o Take part in the on-call rotation to provide afterhours coverage as needed.
Requirements
Education and Work Experience Required:
o Post-secondary education in Computer Science or similar equivalent work experience.
o Minimum 5+ years of relevant work experience with a focus on providing technical support to end-users, including desktop and mobile devices, preferably in a helpdesk or desktop support role.
o Strong knowledge of desktop hardware, Windows operating systems and common software applications.
o Familiarity with mobile device platforms (e.g., iOS, Android) and mobile device management (MDM) concepts.
o Experience with remote support tools and ticketing systems is advantageous.
o Excellent communication and interpersonal skills to interact with end-users of varying technical abilities.
o Analytical mindset and problem-solving abilities to diagnose and resolve technical issues efficiently.
o Ability to work independently and prioritize tasks effectively to meet SLAs and user expectations.
o A customer-centric approach, demonstrating professionalism and a positive attitude towards end-users.
o Willingness to learn and adapt to new technologies and industry trends.
Skills and Other Experience Desired:
o IT Certification e.g., MCSE, MCSA, ITIL, CCNA, CCNP, etc. would be considered an asset.
o Experience with MDM and MAM systems and solutions.
o Experience with Microsoft PowerShell is an asset.
o Strong problem-solving and decision-making skills.
o Energetic, goal oriented, detail conscious and methodical in their approach to projects.
o Excellent work ethic, good written / verbal communication skills and able to communicate effectively over various mediums while maintaining IT department’s commitment to customer excellence.
o Ability to connect to company core values (Innovation, Community, Excellence, Safety).
o Positive attitude, team player, and change agent.
Other Position Requirements:
o Work collaboratively with other teams within all Java Group of Companies.
o After-hours on-call availability in accordance with company policy.
o Valid driver’s license and potential use of a personal vehicle for travel.
o Ability to sit for extended periods of time and use a computer.
o Lifting of computers, servers, and peripheral devices.
o Stay informed on new and emerging trends and technologies.
o Continual building of skills with training and certification.
Benefits
){kind=logo}
