Community service officer Offres d'emploi - Toronto, ON

Randstad is seeking a highly organized and detail-oriented Service Officer III to join a team of 12 in a dynamic and collaborative environment. This is a 1-year contract position covering a maternity leave, with the possibility of extension. The role involves monitoring and analyzing corporate action notifications, processing payments, and managing client communications related to US custody accounts and class action claims. This is a hybrid position, requiring one day a week in the office (Wednesday, with specific office location to be determined upon hire).

Position : CAN - Service Officer

Shift : 8 : 30 am - 5 : 00 pm, Monday – Friday EST

Salary : $24.47 / hour

Location : Toronto Hybrid (Wednesday in-office, location TBD)

Advantages

This role offers the opportunity to build your knowledge within the securities industry and gain experience in a flexible work environment. You will work as part of a supportive team and will have the chance to develop critical analytical and communication skills.

Responsibilities

Responsibilities include, but are not limited to :

Daily monitoring and review of corporate action notifications from BNY Mellon vendors and FIS.

Performing thorough analysis of circulars / notifications and creating concise summaries for client notification.

Pulling holdings lists and forwarding notifications to administrators and managers.

Creating corporate action files and updating online logbooks.

Collecting and tabulating client instructions for corporate action events.

Sending reminder notices per SLA and responding to inquiries regarding US custody accounts.

Submitting accurate and timely client instruction tenders online.

Monitoring payment sheets, ensuring payments are balanced and paid within SLA, and adhering to US tax analysis.

Escalating problem issues to senior staff in a timely manner.

Communicating effectively with vendors, transfer agents, and companies to obtain information.

Assisting with payment of US custody income payments.

Tracking Class Action claims, reviewing claim forms, generating notices, initiating mailing to eligible clients, and investigating related inquiries.

Completing sundry duties and daily tasks within agreed-upon targets.

Qualifications

Must Have :

Strong organizational and attention to detail skills.

Positive attitude, self-motivation, and strong communication skills (written and verbal).

Resourcefulness and experience in the securities industry.

Strong proficiency in Excel.

Fast learner with ability to grasp new concepts and execute efficiently.

Undergraduate degree or completion of the Canadian Securities Course or other related financial industry course.

Nice to Have :

Ability to write scripts.

Knowledge of IBM systems and FIS security industry systems.

Summary

If you are a highly motivated individual with strong analytical and communication skills and experience in the securities industry, we encourage you to apply. This is an excellent opportunity to contribute to a successful team and advance your career. Please submit your resume and cover letter for consideration.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.