Community association manager Offres d'emploi - Mission, BC
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Community association manager • mission bc
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Regional Community Manager, Pavilion
Pavilion CoworkGreater Vancouver Metropolitan Area, CanadaIl y a 7 jours
Description de posteEnsure that all aspects of the physical are kept to a standard consistent with the Pavilion brand; Train and mentor on-site teams to deliver best-in-class service, handling escalations and member concerns proactively; at 2-4 locations. Manage the location specific team to ensure the effective execution of daily operations; at 2-4 locations. Manage the hiring, onboarding, training and continued mentorship of the location specific team. Manage the billing, reporting, office systems, software, scheduling, staff planning for Pavilion. Develop, implement and maintain Standard Operating Procedures (SOPs) : Assessment of existing procedures and structure; Development of strategic plan, goals, resources, KPIs, budget, schedule; Task Hierarchy Plan : refinement of job descriptions and task prioritization for each team member; overall responsibility matrix; Support with creation of Pavilion SOP Manual based on findings above; Provide staff development and training; and Implement reporting on implementation and regular reporting on KPI’s. Support sales program by performing tours, and liaising with external commercial brokers. Manage member relationships; from onboarding to contract renewals. 5+ years of experience in multi-site management, hospitality, coworking, or related industries. Strong leadership skills, with experience managing and developing teams. Strong operational expertise, with the ability to optimize processes and drive efficiencies. Customer-first mindset, with a passion for delivering outstanding hospitality experiences. Analytical and data-driven, able to track performance metrics and drive continuous improvement. Strong communication and interpersonal skills, comfortable engaging with stakeholders at all levels. Proficient in Google Workspace applications as well as Microsoft and Adobe. Excellent verbal and written communication skills and fluency in English. Positive attitude and willingness to learn. Eligible to work in Canada (Canadian Citizen, Permanent Resident or valid working visa) required. Base Annual Compensation, with a range of $85,000.00 - $100,000.00. depending on experience and qualifications. Vacation & Time Off Package. Extended Health & Dental Benefits upon successful completion of a probationary period. Submit a resume with a brief cover letter to careers@pavilioncowork.com In the subject line, include “Application for Regional Community Manager, Pavilion” Position will remain posted until filled. Only selected applicants will be contacted, we regretfully cannot respond to all applications No phone calls please.
As part of the Alabaster Group of Companies—a prominent real estate developer in Vancouver—Pavilion Cowork offers an elevated shared office experience, designed for professionals seeking a dynamic, sophisticated environment. We are committed to fostering community and creating inspiring spaces for our members. Since launching in 2019, Pavilion has expanded to two prime locations in Vancouver’s Mount Pleasant neighbourhood, with additional locations coming soon. Pavilion Cowork offers beautifully crafted private offices, exclusive member events, and top-tier amenities. This position is 100% onsite.
Position Summary
The Regional Community Manager is responsible for overseeing the success of multiple coworking locations, ensuring exceptional service and hospitality, optimizing location operations, and driving sales growth. This role requires strong leadership, business acumen, and the ability to balance operational efficiency with an outstanding member experience.
Service & Hospitality
- Uphold and enhance the member experience, ensuring high levels of customer satisfaction and engagement at 2-4 Pavilion Cowork locations.
- Own the overall member experience at 2-4 Pavilion Cowork locations.
- Set the standard of excellent service and relationship building with members, partners and stakeholders.
- Build strategic partnerships with third parties to create events and collaborations for the mutual benefits of the Alabaster Group of Companies and third parties.
- Organize and manage occasional special events, conferences and community building functions.
Location Operations
Sales
Various other ad-hoc responsibilities as required and assigned.
Who You Are
You are an organizational powerhouse, driven by details and fuelled by a love of solving challenges. With meticulous attention to detail, you take pride in ensuring every “i” is dotted and and “t” is crossed. Eager to learn and committed to excellence, you’re ready to roll up your sleeves to get the job done. You thrive as part of a close-knit, hardworking team that values authenticity and enjoys the work as much as the camaraderie.
In addition to these qualities, you possess :
Compensation
Your Total Compensation Package includes :
How to Apply
The Alabaster Group of Companies is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our Corporate Operations Team at corporateops@alabasterhomes.ca.