Coach Offres d'emploi - Anjou, QC

personalized experience, and leaving a positive, lasting impression.

SALES FLOOR

Understands organizational objectives and makes decisions that align with Company priorities.

Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.

Creates short‑ and long‑term strategies to achieve personal metrics and performance goals.

Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.

Represents Coach as a brand ambassador.

Demonstrates Coach's Selling and Service expectations at all times.

Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.

Drives business through sales strategies, clienteling, sourcing new customers and maintaining on‑going productive relationships with customers.

Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style.

Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.

Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value.

Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.

Discusses product features and builds the sale by leveraging cross‑selling skills and abilities.

Cross‑sells and encourages beneficial product add‑ons that relate to the customer's shopping needs.

Sensitive to customers' needs and tailors approach by reading cues.

Attends to the unique and individual shopping needs of each customer.

Works with multiple customers simultaneously and breaks away as appropriate.

Follows up with customers consistently and genuinely to influence / close the sale.

Flexes personal selling techniques to contribute to overall store financial results.

Builds lasting and loyal relationships with customers.

Leverages Coach's tools and technology to support relationship building and clienteling efforts.

Creates enthusiasm and positivity for a shared vision and mission.

Promotes and endorses a team selling environment.

Fosters an environment of teamwork, trust and collaboration with internal and external customers.

Remains solution oriented; is adaptable and flexible to changing business and store needs.

Welcomes feedback and adapts behaviors as appropriate.

Maintains a calm and professional demeanor at all times.

OPERATIONS

Ensures all daily tasks are completed without negatively impacting service or Coach standards.

Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.

Maintains a clean and tidy selling floor at all times.

Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.

Replenishes inventory on sales floor as needed.

Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.

Supports cash‑wrap when needed to process purchases, returns, and exchanges.

Strong organizational standards and maintains visual merchandising expectations.

COMPETENCIES REQUIRED

• Performance drive : very bottom line oriented; steadies self and others for results.
• Trust & respect : builds and maintains trust.
• Creativity : generates new and unique ideas, connects unrelated notions, original and value‑added in brainstorming.
• Calm under high tension : remains diffuse, handles risk and uncertainty, respects feedback, adapts to change.
• Perseverance : pursues everything with energy, drive, and a need to finish.
• Adaptability : can shift gears comfortably, decides to act without full picture.

ADDITIONAL REQUIREMENTS

Experience

1–3 years of previous sales experience, preferably in a luxury retail service environment; possesses current knowledge of fashion trends and competition in the marketplace.

Education

High school diploma or equivalent; college degree preferred.

Technical

Knowledge of cash register systems, basic computer skills (including the ability to use iPad / laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Physical

Ability to execute at a fast pace; communicate effectively with customers and team; maneuver sales floor, sales shelves, and stockroom; climb, bend, kneel; frequently lift and carry up to 25 pounds and, at times, lift and carry product / cartons up to 50 pounds to process product shipment / transfers.

Schedule

Ability to meet kompani scheduling & availability expectations, including flexible schedule, nights, weekends, holidays, high retail traffic & sales days including day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.

EEO, Equal Opportunity Statement

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Visit Coach at www.coach.com

#J-18808-Ljbffr