Client myst%C3%A8re Offres d'emploi - Midland on
Contract Client Care Coordinator (Midland, ON)
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AmplifonMIDLAND, ON, CanadaContract Client Care Coordinator (Midland, ON)
Client AdvisorMIDLAND, ON, Canada
Amplifon, the global leader in hearing care, is looking for a dedicated Client Care Coordinator who is passionate about delivering a personalized, best-in-class customer experience to cover a 6 month, temporary contract . With our network of clinics across Canada, our Client Care Coordinators are dedicated to supporting an estimated 4.5 million Canadians who are hearing-impaired.
This opportunity is a full-time, temporary contract opportunity for a minimum of 6 months, working onsite in our Midland clinic.
About the Role :
As a Client Care Coordinator , you change lives by empowering people to rediscover all the emotions of sounds. You will be responsible for delivering a high standard of customer care demonstrated by executing the following responsibilities :
- Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit.
- Manage the scheduling and confirmation of appointments for new and existing customers.
- Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information.
- Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
- Maintain accurate customer database by ensuring that customer records are updated regularly.
- Create invoices for products and services rendered; process payments from customers and maintain accurate financial records.
- Educate customers on Amplifon programs, products, and services and resolve customer inquiries.
- Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
- Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.
What We Offer :
Education & Experience :
Required Skills :